RapidSOS is looking for a Product Operations Manager, Innovation to own the design and implementation of high-impact operational workflows. In this role, you will tackle the organization’s most complex, resource-intensive processes and turn them into streamlined, scalable systems by embedding AI, automation, and self-service capabilities. You will act as the bridge between strategy and execution to drive measurable business outcomes and operational excellence.
What You'll Do
- Conduct deep-dive analyses of Product Operations, Engineering, Product, and Implementation workflows to quantify toil, friction, and bottleneck costs.
- Design, implement, and test a future-state, AI-first architecture to drive maximum efficiency and unlock new levels of operational innovation.
- Identify, define, champion, and help implement practical use cases for AI and automation that directly reduce the team's manual burden and backlog.
- Establish the baseline for key performance indicators like Cost of Service, Time-to-Value, and Implementation Toil Hours.
- Define the expected Return on Investment for all proposed process changes and obsessively track realized gains.
- Partner with leadership across Engineering, Product Management, and Customer Success to translate new process designs into concrete technical requirements, secure resource alignment, and ensure organization-wide adoption.
- Design standardized, repeatable, and data-informed processes for product readiness, knowledge transfer, and customer support handoffs to ensure product success post-launch.
What We're Looking For
- 5+ years in a strategic role focused on process design or Product Operations/Strategy, preferably within a high-growth SaaS environment.
- Proven track record of successfully mapping, optimizing, and deploying complex, multi-stakeholder workflows that resulted in quantifiable operational savings.
- Strong understanding of current AI capabilities and experience in applying them to process automation, knowledge management, and data handling in a business context.
- Demonstrable experience connecting process improvements directly to financial or business outcomes.
- Exceptional ability to build consensus and drive organizational change across cross-functional teams, effectively influencing stakeholders at all levels.
- Drive to solve problems at the root level, not just treat symptoms.
- A decisive, proactive approach to work with a focus on delivering tangible results against high-impact goals.
- Highly self-motivated; ability to adapt and learn quickly in a fast-paced environment with a strong sense of ownership.
- Ability and willingness to collaborate in-person quarterly, or as needed.
Benefits & Compensation
- The chance to work with a passionate team on solving one of the largest challenges globally.
- Competitive salary and benefits and equity participation.
- A dynamic, flexible and fun start-up work environment with a highly talented team.
- Compensation: $140,000 - $155,000 + equity.
Work Mode
This role operates on a hybrid work model.
RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
