Zinier is seeking a strategically-minded Product Manager to own the Scheduler stream of its platform, a critical component in intelligent workforce scheduling. This role involves defining the end-to-end product roadmap, deeply understanding customer needs, shaping market positioning, and ensuring technical coherence across interlinked systems like Dispatch Console, Capacity Management, and Maps & Routes.
What You'll Do
- Own the Scheduler roadmap end-to-end: the ‘what’ and the ‘why’
- Spend meaningful time with customers: conduct regular discovery sessions, on-site visits, and workshops with dispatchers, planners, and operations leaders
- Understand customer scheduling requirements, uncover unmet needs, and validate product hypotheses with real-world evidence
- Build and maintain market intelligence: assess the competitive landscape, understand Zinier’s differentiation, identify table stakes capabilities, and uncover whitespace opportunities
- Inform roadmap prioritisation and positioning based on market insights
- Partner with Go-to-Market teams to define customer journeys and value propositions for Scheduler capabilities
- Ensure demo environments, sales collateral, and enablement materials showcase differentiated value
- Collaborate with adjacent Product Managers who own Dispatch Console, Capacity Management, and Maps & Routes to align priorities and resolve cross-stream dependencies
- Ensure the Scheduler roadmap reinforces the broader platform vision
- Partner with Product Architecture on technical feasibility, cross-stream dependency mapping, and platform coherence before PRDs enter the backlog
- Write PRDs with clear problem statements, success criteria, and WSJF scores
- Root every epic in customer evidence and market context, articulating the problem, who it affects, measurable outcomes, and a rigorous WSJF score
- Hand off fully-formed PRDs to the Product Owner in India with wireframes, technical constraints, and clear acceptance criteria
- Ensure the Product Owner can decompose PRDs into user stories within 3 days
- Define quarterly OKRs for the Scheduler stream
- Set ambitious, measurable objectives aligned to the portfolio priority matrix and track progress monthly
- Champion evidence-based prioritisation by synthesising customer insight, NPS feedback, support ticket patterns, usage data, and competitive intelligence into a trusted prioritisation rationale
What We're Looking For
- 5–7 years in product management within B2B SaaS
- Proven track record owning a product stream, writing PRDs, and delivering measurable outcomes in complex, multi-stakeholder environments
- Deep domain expertise in scheduling, optimisation, or workforce management
- Hands-on experience with scheduling engines, dispatch optimisation, constraint-based assignment, capacity planning, or route optimisation
- Ideally within field service management, logistics, or workforce management platforms
- Strong market and competitive instinct
- Experience building competitive intelligence, identifying differentiation opportunities, and translating market insight into roadmap decisions
- Customer discovery expertise
- Experienced at running discovery sessions, on-site visits, and workshops with operational users and executives
- Exceptional problem framing: define problems before jumping to solutions
- PRDs must start with ‘why’ and ‘for whom’, not ‘build this feature’
- Strategic thinker with bias to action
- Balance long-term vision with tactical execution
- Make decisions with 70% data, iterate fast, and course-correct without hesitation
- Cross-functional collaboration: comfortable working across product streams, aligning with fellow PMs on shared dependencies
- Partner with GTM teams to shape positioning and enablement
- Stakeholder orchestration skills: navigate multi-layered organisations, influence without authority
- Craft compelling narratives for audiences ranging from field technicians to C-suite executives
- Data-driven prioritisation: comfortable with WSJF or equivalent frameworks
- Score trade-offs rigorously and defend sequencing decisions with evidence, not gut feel
- Technical fluency: understand APIs, data models, and algorithm trade-offs well enough to have credible conversations with engineers and architects
Technical Stack
- Scheduling engines
- Dispatch optimisation systems
- Constraint-based assignment algorithms
- Capacity planning tools
- Route optimisation platforms
- Field Service Management (FSM) platforms
- Logistics management systems
- Workforce management platforms
- APIs
- Data models
- Algorithm trade-offs
Team & Environment
- Global team
- Remote-first, hybrid workforce across United States, Canada, Europe, Latin America, Singapore, and Bangalore, India
Benefits & Compensation
- Remote-first work environment
- Opportunity to work with a global team headquartered in Silicon Valley
- Collaboration with leading investors including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC
- Occasional travel required for in-person collaboration
- Flexible time zone collaboration with teams in UK/US and India
Work Mode
Hybrid role with locations in United States and United Kingdom. Flexibility across time zones is essential; occasional travel required.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
