AssistRx is looking for a Product Manager, Healthcare SaaS - Patient Support to lead the evolution of technology-enabled patient support programs (PSP). You will define the strategy for solutions that sit at the intersection of patient experience, technology, and commercial strategy, driving better access, adherence, and program outcomes for pharmaceutical and biotech clients.
What You'll Do
- Develop and execute a clear product roadmap for PSP capabilities, including services, data workflows, and digital engagement tools.
- Align product initiatives with evolving client needs, regulatory requirements, and market trends in patient access and support services.
- Partner with commercial teams, clients, and operations to deeply understand PSP workflows, pain points, and success metrics.
- Conduct competitive intelligence and market analysis to support product differentiation and value-driven positioning.
- Collaborate with engineering, UX/UI, data science, operations, and clinical teams to deliver scalable, secure, and intuitive product features.
- Work closely with legal, compliance, and privacy stakeholders to ensure adherence to HIPAA, GDPR, and industry-specific regulatory standards.
- Own the full product lifecycle—from ideation and requirements definition through development, launch, and ongoing optimization.
- Monitor product performance, adoption, patient outcomes, and client satisfaction to drive continuous innovation.
- Support client onboarding and implementation by translating business requirements into product configurations and enhancements.
- Serve as the product subject matter expert during client meetings, workshops, and advisory discussions.
- Work effectively within Agile/Scrum teams, contributing to sprint planning, backlog prioritization, and iterative roadmap delivery.
- Write clear, concise user stories, acceptance criteria, and business requirements that translate complex needs into action.
What We're Looking For
- Bachelor’s degree in life sciences, business, data analytics, or a related field.
- 5+ years of product management experience in B2B SaaS, healthcare technology, or tech-enabled services.
- Experience in life sciences, healthcare delivery, pharmaceutical services, or patient support programs.
- Familiarity with PSP workflows: hub services, copay programs, prior authorization, benefits investigations, nurse support.
- Strong understanding of data privacy, compliance, and interoperability standards (HIPAA, HL7, FHIR, GDPR).
- Demonstrated success working in Agile/Scrum environments.
- Excellent communication, stakeholder engagement, and analytical skills.
Nice to Have
- Master’s degree in business, life sciences, healthcare administration, or a related field.
- Experience working with pharmaceutical manufacturers, hub providers, or specialty pharmacies.
- Exposure to digital health tools (patient portals, apps, engagement platforms).
- Knowledge of EMR/EHR integrations, claims data, and real-world evidence (RWE).
- Experience creating outcomes dashboards or patient journey analytics.
- Experience supporting AI-driven workflows or automation tools.
- Consulting or client-facing implementation experience.
Technical Stack
- Jira
- Confluence
- Aha!
- Productboard
Benefits & Compensation
- Supportive, progressive, fast-paced environment.
- Competitive pay structure.
- Matching 401(k) with immediate vesting.
- Medical, dental, vision, life, & short-term disability insurance.
- Opportunity to impact patient outcomes through data-driven healthcare technology.
- Collaborative and mission-driven culture that values innovation and continuous learning.
- Access to cutting-edge cloud technologies and modern data engineering tools.
- Competitive compensation, comprehensive benefits, and career growth opportunities.
Work Mode
This is a remote position.
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
