At Jobgether, we are seeking a Product Enablement Specialist to ensure customer orders are executed efficiently, accurately, and in alignment with agreements. You will provide a superior customer experience by working across multiple channels to manage product enablement and coordinate with internal teams.
What You'll Do
- Enable, disable, and track products and services according to customer orders and agreements.
- Interpret complex contracts and purchase orders to accurately process and manage orders.
- Collaborate with internal and external stakeholders to define service delivery requirements.
- Respond to administrative requests via cases, tasks, emails, and chat while maintaining professionalism.
- Ensure provider and vendor connections and disconnections are completed per contractual terms.
- Make recommendations for process improvements to increase efficiency and enhance customer satisfaction.
- Document all order phases systematically in relevant software applications.
What We're Looking For
- A minimum of 2 years of customer service or related experience.
- Strong analytical, organizational, and time management skills.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Professional phone presence and polished in-person demeanor.
- Strong teamwork skills and proactive problem-solving abilities.
Nice to Have
- Experience with SaaS-based systems.
- A Bachelor’s degree.
- Interest in healthcare technology and familiarity with EHR or practice management software.
Technical Stack
- SaaS-based systems
Benefits & Compensation
- Comprehensive medical, dental, and vision benefits, with HSA contributions.
- 401(k) matching program and retirement savings options.
- Generous paid time off, parental leave, and paid company holidays.
- Flexible work arrangements including remote, hybrid, or office-based roles.
- Professional development opportunities, including tuition reimbursement and access to learning platforms.
- Wellness programs, office amenities (catered meals, fitness rooms), and employee resource groups.
- Supportive, collaborative culture with celebrations and recognition initiatives.
Work Mode
This is a fully remote position open to candidates within the United States.
Jobgether is an equal opportunity employer.
