EvenUp is hiring a Product Enablement Specialist to ensure prospective customers experience the full value of our platform during competitive 2-week trials. You will sit at the intersection of Product and Sales, driving activation, adoption, and value realization through structured onboarding, expert configuration, and engagement coaching.
What You'll Do
- Create and configure firm environments pre-trial, setting feature flags, user setups, and sandbox cases, partnering with Product Ops to QA all setups.
- Lead Day-1 kickoff and product walkthroughs for firm users, translating complex AI features into practical, day-to-day use cases.
- Deliver a mandatory Day-7 'Advanced Training' session and actively reinforce engagement with best-practice examples and targeted coaching.
- Track usage data daily to proactively identify engagement risks and inactive users, then re-engage firms through targeted emails, content, or 1:1 check-ins.
- Log qualitative firm feedback, friction points, and feature requests, contributing at least one process or training improvement monthly to the 'Bakeoff Learnings Digest'.
- Adhere strictly to the 14-day trial cadence, updating dashboards, preparing review decks, and owning the internal readiness checklist for every trial.
What We're Looking For
- Strong, demonstrable project management and coordination skills with the ability to manage complex, multi-stakeholder processes under tight deadlines.
- Excellent presentation skills and the ability to communicate complex technical concepts clearly and persuasively to legal professionals and internal teams.
- Previous experience in a Product Enablement, Customer Success, or Sales Engineering role focused on customer onboarding and driving adoption in a B2B SaaS environment.
- An obsession with detail and the ability to monitor, track, and manage multiple parallel competitive trials simultaneously without error.
- Basic experience with data tracking and analytics, and familiarity with CRM tools like Salesforce to ensure accurate reporting and process quality.
- A natural ability to build relationships and seamlessly bridge communication between internal teams like Product Operations, Sales, and Customer Success.
Team & Environment
This is a cross-functional role at the intersection of Product and Sales.
Benefits & Compensation
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company.
