Responsibilities
- Handle technical requests in chats: troubleshoot issues, set up equipment, and investigate automation or tool-related problems (HubSpot, Aircall, Front, Stripe, etc.).
- Manage onboarding/offboarding: set up and deactivate user accounts, ensure proper tool access.
- Administer key tools: maintain and configure HubSpot, Twilio, Aircall, Front, Stripe, etc and related integrations.
- HubSpot support: set up automations, workflows, and reports, etc.
- Automate processes: build and maintain automations via Zapier, n8n, native tools, or Google Apps Script.
Requirements
- 2y+ experience in a technical support, systems administration, automations or similar role.
- Proficiency in English at a B2 level or higher.
- Strong learning agility and the ability to quickly pick up new tools and technologies.
- Excellent communication skills, both written and verbal, to explain complex technical concepts to non-technical teams.
- Attention to detail and strong documentation skills.
Nice to Have
- Experience with CRM administration and automation tools.
- Experience with any of the following tools is a plus: Twilio, Aircall, Front, Stripe, or Google Apps Script.
Benefits
- Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives.
- Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
- Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.
- Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.
Additional Information
- Proficiency in English at a B2 level or higher.
