Ping Identity is hiring a Principal Technical Support Engineer

About the Role

Role details below.

Responsibilities

• Assist with escalated customer engagements
• Investigate issues and queries using the existing bodies of knowledge and test labs
• Manage customer expectations
• Communicate frequently and proactively follow up with the customer by phone, email and internet meeting systems
• Actively participate in our community system
• Contribute to our knowledge base
• Participate in on-call rotation

Requirements

• At least 2 years of technical support with Ping Identity's products
• Advanced technical proficiency with PingFederate and either PingAccess or PingDirectory

Nice to Have

• Linux-based and Windows server OS management
• SAML/OAuth/OIDC
• Lightweight Directory Access Protocol (LDAP) and Directory Services
• Networking inc Load Balancers, Firewalls, IP, DNS
• PKI, X.509 certificates
• Internet Protocols (HTTPS/SSL/TLS etc)
• You can troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers
• Experience with APIs (knowledge of REST and SCIM)
• Experience with scripting languages
• Experience with devops deployments

Work Arrangement

Remote (Worldwide)

Additional Information

• The Global Support Organization is the foremost interface between Ping and our valued customers and partners
• We operate a follow-the-sun, multi-site, model
• We work with our partners and customers twenty-four hours a day on services that affect both their workforce and customers
• You will help customers to be successful in the application, administration, maintenance and tuning of their Ping solutions