About the Role
Role details below.
Responsibilities
- Provide comprehensive post-sales onboarding assistance ensuring customers reach full production readiness and achieve long-term adoption.
- Lead solution workshops with customers to identify key requirements/objectives and develop prescriptive strategies to address customer needs.
- Configure and demonstrate the RegScale platform for customers.
- Work with ecosystem partners on integrations, digitizing frameworks, and bringing risk and compliance programs to production in the RegScale platform.
- Develop and provide customer training to ensure successful platform adoption and utilization.
- Capture and relay customer requirements to the Product team to inform future enhancements, while also supporting product development by piloting new offerings.
- Work with existing customer base to assist Customer Success team with increasing platform utilization and expansion opportunities.
- Provide technical responses to customer and prospect inquiries, including support for RFPs, RFIs, SOWs for RegScale’s Sales team.
Compensation
competitive OTE. Equity: stock options
Work Arrangement
Hybrid
Additional Information
- The position must be a US Citizen.
- The position is subject to a background check and unannounced drug testing requirements.
- Up to 25% travel to customer sites is anticipated.
