LinkedIn is hiring a Principal Sales Product Specialist, CCaaS

About Us: A leading innovator in customer experience solutions, dedicated to delivering cutting-edge technology and exceptional service. Our Contact Center Center of Excellence (CoE) optimizes support platforms like premier contact center technologies and cloud-based solutions to enhance customer interactions and drive operational efficiency. Position Overview: We are seeking an experienced Sales Specialist with deep expertise in contact center technologies and CX suites, preferably advanced cloud platforms. This sales specialist role will play a key part in driving awareness and sales of our Contact Center as a Service platform in the United Kingdom and Ireland. The ideal candidate will provide strategic direction, have deep industry knowledge, strong business acumen, strong communication skills, sharp analytical abilities and a willingness to work cooperatively across different teams. Responsibilities - Collaborate with Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities. - Engage with vendors and delivery partners to align on best practices and sales strategies. - Assist with running customer discovery calls and managing deal progress across the territory. - Partner with cloud platform AEs to work backwards from customer requirements. - Run regular forecast cadences with regional teams and Contact Center leadership. - Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs. - Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies. - Represent Contact Center platform at regional events and conferences. Key Qualifications - Minimum 7 years of experience in cloud contact center sales - Proven experience in channel sales - Technical expertise in advanced contact center technologies is advantageous - Ability to work autonomously and as part of a fast-paced team - Experience selling at the C-level - Proven track record in achieving sales targets - Proven ability to proactively pursue new business opportunities - Strong communicator - great writer, speaker, and listener What We Offer: - Competitive salary and benefits package. - Opportunities for professional growth and development. - A collaborative and inclusive work environment. - The chance to lead transformational contact center initiatives leveraging cutting-edge technologies. The intelligent heart of customer experience We power billions of conversations with brands you know and love. We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. We are an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. We endeavor to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.