Zillow Group is looking for a Principal Preferred Strategy & Operations professional to lead the strategy, operating model, and execution for the high-growth SMB segment of our Preferred business. This segment is expected to grow 2x in 2026. You will own the go-to-market motion end-to-end, setting direction, building scalable systems, and ensuring frontline execution delivers durable business outcomes.
What You'll Do
- Define and execute on the GTM strategy for the Emerging segment, including partner journeys, service tiers by partner type, and capacity models.
- Translate strategic goals into multi-quarter roadmaps, success metrics, and operating plans to drive account acquisition, retention, and growth.
- Influence product roadmaps by grounding prioritization in customer needs, operational realities, and revenue impact.
- Identify opportunities to optimize cost-to-serve while improving partner experience through automation and tooling.
- Use data to identify growth opportunities, diagnose issues, and guide strategic tradeoffs.
- Communicate insights and recommendations clearly to senior leaders, driving alignment and action.
What We're Looking For
- 10+ years of experience in strategy, operations, GTM, consulting, or related roles, with demonstrated impact at scale.
- Experience owning strategy and operating outcomes for a complex business or customer segment, especially in marketplace companies.
- Proven ability to lead through ambiguity and drive alignment across senior stakeholders.
- Strong analytical foundation; able to synthesize data into clear insights and decisions.
- Exceptional communicator, comfortable influencing at the executive level.
- Builder mindset: energized by creating durable systems, not just shipping one-off projects.
- Comfortable balancing long-term vision with near-term execution.
- Experience with analytical toolsets (e.g., Tableau, SQL) required.
Nice to Have
- Experience with sales tooling (e.g., Salesforce, Gong) preferred.
- MBA or advanced degree are a plus.
Technical Stack
- Tableau
- SQL
- Salesforce
- Gong
Team & Environment
You will be part of the Zillow Preferred team, specifically focused on the Emerging segment. You will work hand-in-hand with Product, Operations, and Marketing.
Benefits & Compensation
- In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC: $153,600.00 - $245,400.00 annually.
- In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont: $145,900.00 - $233,100.00 annually.
- Equity: Eligible for equity awards based on factors such as experience, performance and location.
Work Mode
This role is remote. U.S. employees may live in any of the 50 United States, with limited exceptions.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
