Music Evolved Records is hiring a Principal Infrastructure Engineer

Why Us? We recognize that our team members share more similarities than differences and are unified. Empowered by advanced technological tools and a collaborative work approach, we enable our professionals to serve clients and support each other. Strong organizational identities emerge through consistent delivery of value propositions for both employees and customers. Our organization believes in investing in our teammates, supporting business objectives of diverse professionals to help them best serve their clients, and improving the communities where our team resides. These principles have maintained our status as an industry leader, measured not just by sales performance, but critically by consistent customer and employee satisfaction and retention. Job Summary Tactical, hands-on IT leader possessing comprehensive understanding across technical systems, including networks, employee devices, policies, overall capability, security, availability and reliability. They typically concentrate on one technological domain within the organization. Following is a summary of essential functions for this role. Other duties may be performed, both major and minor, not mentioned below. Specific activities may evolve periodically. - Conducts problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex technical infrastructure issues. - Responds promptly to issues by receiving and investigating incidents or service tickets. - Analyzes and observes technical issue trends and develops recommendations for long-term improvements. - May engage, negotiate and manage contracting with external vendors. - Applies in-depth knowledge of technical infrastructure, support, and understanding of best practices. - Provides implementation and service support of core IT Platform infrastructure with production stability focus. - Ensures continuous Capacity Planning to meet service demands. - Manages equipment lifecycle to control technical debt. - Provides continuous improvements of IT service capabilities through efficiency & optimization. - Maintains IT Service level monitoring through dashboards. - Provides Oracle database management system support. - Supports SOC-1 and SOC-2 compliance and carrier partner audits. - Purchases equipment and supplies within budgetary constraints to complete projects. - Assists with budget development. - Duties may require non-routine analysis, research and follow-through. Required Qualifications: The following requirements represent the knowledge, skill and/or ability needed. Reasonable accommodations may enable individuals with disabilities to perform essential functions. - Effective interpersonal and written communication skills - Ability to provide excellent customer service to internal and external customers - Effective time management skills - Ability to prioritize and accomplish multiple tasks simultaneously - Capable of working independently as well as in a team environment - Ability to work in a self-directed fashion - Experience with PCs in a Windows environment - Demonstrated proficiency in basic computer applications such as Microsoft Office software products - Ability to analyze problems and develop solutions - Ability to communicate with individuals at all organizational levels - Bachelor's degree or equivalent education, training and work-related experience - Excellent knowledge of technical management and data governance - Knowledge of current trends in IT hardware and systems software field - Database management skills with report production capabilities - Familiarity with support and troubleshooting of personal computers and tablet devices - Ability to interpret guidelines and analyze information to adapt processes responsively - Ability to demonstrate sensitivity in handling confidential information Equal Employment Opportunity Statement We are an Equal Opportunity Employer valuing diversity at all organizational levels. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic. We are committed to an inclusive, equitable, and respectful workplace where all employees can thrive. Americans with Disabilities Act (ADA) Statement We are committed to full compliance with the ADA and all applicable disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Accommodation requests will be handled confidentially. For assistance during the application process, please contact [email protected]. Pay Transparency Statement We are committed to pay transparency and equity in accordance with applicable laws. Compensation will be determined by skills, qualifications, experience, and market factors. Pay ranges will be disclosed as required. We do not discriminate against employees discussing compensation, as protected by law. Background Screening Statement Employment offers are contingent upon successful background screening, which may include employment verification, education check, criminal history review, and other job-related inquiries. All screenings comply with legal requirements, and information remains confidential. Applicants will be notified of any adverse decisions with an opportunity to respond.