Bitwarden is hiring a Principal Implementation Engineer to serve as a server and cloud Subject Matter Expert for our suite of services. You will partner with Customer Engagement Managers to lead technical planning and execution of new deployments, implement features, and increase adoption of the Bitwarden platform.

What You'll Do

Function as a Subject Matter Expert for Bitwarden and its suite of services.
Lead technical planning and execution of new deployments, focusing on large Enterprise engagements.
Advise customers on industry best practices for the full stack of Bitwarden.
Work with customers to solve issues and identify future solutions.
Provide guidance for each customer’s implementation of Bitwarden and general security.
Serve as a dedicated customer point of contact for named customers through ticketing and email systems.
Participate in customer quarterly business reviews by assisting in environment audits and best-practices reviews.
Collaborate with Engineering and Product to triage bug reports and feature requests.
Assist training and culture sharing in the Implementation Engineering Team.
Guide knowledge sharing among Implementation Engineers and with Technical Writing.
Lead or assist in internal team projects like customer environment replication and development of automations.
Occasionally represent Bitwarden at customer meetings, industry events, or team offsites.

What We're Looking For

Excellent English and grammar.
Excellent problem-solving skills.
A passion for supporting team members, growing together, and sharing knowledge.
A strong sense of empathy and the ability to advocate for others.
A passion for helping Bitwarden users.
Experience from a previous technical position (e.g., Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer).
Ability and desire to work remotely.

Nice to Have

Familiarity with Bitwarden.
Familiarity with Linux, Windows, and macOS.
Familiarity with Docker (Swarm Mode), Kubernetes, and Podman.
Familiarity with NFS, SMB/CIFS, and Block storage.
Familiarity with Bash and PowerShell.
Familiarity with Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta.
Familiarity with GCP, AWS, and Azure.
Familiarity with Android and iOS.
Familiarity with GitHub.
Familiarity with NGINX.
Familiarity with SQL.
Familiarity with TCP/IP.
Familiarity with DNS.
Familiarity with HTTP.
Familiarity with SMTP.
Familiarity with SAML and OpenID Connect.
Familiarity with TLS/SSL and PKI.

Technical Stack

Linux, Windows, macOS
Docker (Swarm Mode), Kubernetes, Podman
NFS, SMB/CIFS, Block storage
Bash, PowerShell
Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare, Okta
GCP, AWS, Azure
Android, iOS
GitHub
NGINX
SQL
TCP/IP
DNS
HTTP
SMTP
SAML, OpenID Connect
TLS/SSL, PKI

Team & Environment

You will be part of the Customer Success team, collaborating with Customer Engagement Managers, Engineering, and Product, and reporting to the Manager of Implementation Engineering.

Benefits & Compensation

Work with a sense of purpose bringing a more secure internet experience to everyone.
Become an expert in the prominent technology markets of security and open source software.
Work remotely with motivated and supportive team members across the world.
Take on new challenges with team support and join personal and professional development programs.