Serves as a technical advisor for enterprise customers, supporting post-sales deployment and adoption of the platform. Requires strong expertise in cloud infrastructure, identity management, and enterprise systems to lead complex implementations.
Responsibilities
- Acts as a subject matter expert for the platform and its full suite of services.
- Leads technical planning and execution for new deployments, emphasizing best practices in large enterprise environments.
- Advises customers on industry-standard practices across the entire technology stack.
- Collaborates with customers to resolve current issues and proactively address potential future challenges.
- Delivers high-quality guidance on implementing the platform and broader security practices.
- Serves as a dedicated technical contact for named accounts, coordinating through customer engagement resources via ticketing and email systems.
- Supports quarterly business reviews by contributing to environment audits, best practices assessments, and identifying opportunities for feature adoption.
- Works closely with engineering and product teams to prioritize bug fixes and feature requests based on enterprise customer needs.
- Supports training initiatives and promotes technical culture within the implementation engineering team.
- Facilitates knowledge transfer among engineers and partners with technical writing to document configurations, troubleshooting steps, and best practices.
- Leads or contributes to internal projects such as replicating customer environments, integrating third-party tools, and building automation solutions.
- May represent the company in customer meetings, industry events, or team gatherings, which could involve occasional travel.
Requirements
- Strong command of written English and grammar.
- Exceptional problem-solving abilities, including the skill to identify and communicate solutions even when not immediately known.
- Committed to team support, shared growth in both technical and interpersonal skills, and open knowledge sharing.
- Demonstrates empathy and advocates effectively for others.
- Passionate about improving the experience of end users.
- Professional experience in a technical role such as systems engineering, implementation, DevOps, or IT infrastructure; equivalent education or proven skills may substitute.
- Capable of and motivated to work in a fully remote environment.
Nice to Have
- Knowledge of the platform and its ecosystem.
- Experience with Linux, Windows, and macOS operating systems.
- Experience with container orchestration tools including Docker Swarm, Kubernetes, and Podman.
- Experience with network file systems such as NFS, SMB/CIFS, and block storage solutions.
- Proficiency in shell scripting using Bash and PowerShell.
- Experience with directory services including Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare, and Okta.
- Experience with cloud platforms such as Google Cloud Platform, AWS, and Azure.
- Familiarity with mobile operating systems Android and iOS.
- Experience using GitHub for version control.
- Experience with NGINX as a web server or reverse proxy.
- Working knowledge of SQL for database querying.
- Understanding of TCP/IP networking protocols.
- Understanding of DNS systems and configuration.
- Understanding of HTTP protocols.
- Understanding of SMTP for email transmission.
- Experience with SAML and OpenID Connect for identity federation.
- Experience with TLS/SSL and public key infrastructure (PKI) for secure communications.
Tech Stack
Bitwarden, Linux, Windows, macOS, Docker (Swarm Mode), Kubernetes, Podman, NFS, SMB/CIFS, Block storage, Bash, PowerShell, Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare, Okta, GCP, AWS, Azure, Android, iOS, GitHub
Benefits
- Work with a user community that values the mission, contributing daily to a more secure digital experience for individuals and large organizations alike.
- Develop deep expertise in security and open-source software within leading technology domains.
- Join a globally distributed, diverse, and skilled team committed to mutual support and collaboration.
- Engage in continuous learning, take on meaningful challenges, and participate in professional development through internal growth programs.
Compensation
Not specified
Work Arrangement
global — EMEA region — Fully remote
Team
Part of the Customer Success team, aligned with Customer Engagement Managers and collaborating with Engineering and Product teams; reports to Manager of Implementation Engineering
- Prioritizes user experience and product usability.
- Values empathy and standing up for others.
- Encourages team members to grow and share knowledge.
- Supports ongoing learning and career development.
- Committed to diversity and building a talented, inclusive team.
- Driven by a mission to create a more secure internet for everyone.
Additional Information
- This is a fully remote position.
- Applicants must reside in the EMEA region.
- Until a local business entity is established in EMEA, the role will be hired as a full-time contractor.
- Occasional travel may be required for customer engagements, conferences, or team meetings.
- The hiring process includes a screening call with Recruiting, an interview with the Manager of Implementation Engineering, discussions with team members, and a final interview with the Chief Customer Officer and VP of Customer Success.
Not specified
