Atlan is hiring a Principal Customer Success Manager

Atlan is seeking a Principal Customer Success Manager to partner with the world’s most data-driven enterprises. You will work with data and transformation leaders to drive adoption of our Active Metadata Platform and connect their strategy to measurable business outcomes.

What You'll Do

• Manage a focused portfolio of 5–8 of Atlan’s largest customers, guiding them from adoption to measurable ROI and expansion.
• Advise executive stakeholders across Data Governance, Analytics, Engineering, and functional teams to align Atlan’s adoption with outcomes that drive revenue, efficiency, and risk reduction.
• Champion Active Metadata and AI-native governance across the modern data ecosystem.
• Partner with Product, Engineering, and GTM teams to translate customer insights into platform innovation.
• Build consultative partnerships to define and deliver each customer’s data & AI strategy using Atlan.
• Establish credibility with senior stakeholders (CDO, CIO, VP of Data) and drive alignment on strategic initiatives.
• Ensure high engagement and measurable business impact across technical and business teams.
• Guide customers through the process and cultural shifts needed for modern data governance and metadata management at scale.
• Represent customer perspectives internally, helping shape Atlan’s roadmap and go-to-market approach.

What We're Looking For

• 10+ years in Customer Success, Consulting, or Data, with experience managing complex enterprise or strategic accounts.
• Strong understanding of the modern data stack ecosystem.
• Skilled at quantifying value (revenue, cost, risk) and co-creating success plans that drive adoption and outcomes.
• Proven ability to engage and influence senior decision-makers and economic buyers.
• Comfortable discussing data architecture, integrations, and workflows; bridges business and technical perspectives seamlessly.
• Demonstrated success driving adoption, retention, and measurable business impact within complex enterprise environments.
• Must be based on the East Coast (US) to align with customer coverage and team collaboration.

Benefits & Compensation

• Ownership from Day One: Own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.
• Limitless Opportunities: Your growth has no boundaries.
• A Global Data Community: Contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.

Work Mode

This is a global role requiring the candidate to be located on the East Coast (US) to align with customer coverage and team collaboration.

Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.