Great American Insurance Group is seeking a Premium Audit Assistant for its Republic Indemnity division. You will manage audit transactions, ensure compliance with established standards, and deliver high-quality service to insureds, brokers, and internal teams. This is a detail-oriented role requiring strong organizational and communication skills in a fast-paced environment.
What You'll Do
- Manage the department email box, phone, and chatbots.
- Support Audit Examiners and handle assigned tasks.
- Monitor delinquent items and forward reconciliation reports.
- Update and maintain accurate service location, employee count, and mailing address information.
- Distribute audit worksheets per insured requests and assign activities from the manager queue.
- Contact insureds to verify reported payroll and resolve audit disputes promptly.
- Utilize available resources to ensure compliance and quality output.
- Identify and address gaps between current outputs and expected requirements.
- Provide courteous and timely customer service, including answering calls and returning voicemails.
- Educate customers on workers’ compensation rules and follow up to ensure resolution of inquiries.
- Incorporate customer feedback to improve processes and enhance overall experience.
What We're Looking For
- High school diploma or equivalent.
- Strong attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks, prioritize effectively, and meet production standards.
- Skill in identifying gaps and implementing corrective actions.
- Demonstrated ability to deliver high-quality service and maintain positive relationships.
Nice to Have
- Associate or bachelor’s degree.
- 2+ years of experience in audit processing, insurance operations, or customer service.
Technical Stack
- Microsoft Office Suite.
- Internal systems.
Benefits & Compensation
- Compensation: $22.56 - $30.52 per hour.
- Medical, dental, and vision plans starting on day one.
- PTO and paid holidays.
- Commuter benefits.
- Employee stock purchase plan.
- Education reimbursement.
- Paid parental leave and adoption assistance.
- 401(k) plan with company match.
Work Mode
This is a local-country position based in California.
Great American Insurance Group fosters a "small company" culture where your ideas are heard, backed by "big company" expertise. We value and recognize the benefits derived when people with different backgrounds and experiences work together. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
