Ovation Healthcare, a division of QHR Health, LLC, is hiring a Pre-Service Representative. This remote position performs scheduling and pre-registration of patients for facility visits via telephone. You will play a key role in providing a superior level of customer service while verifying insurance, collecting copays, and logging data, supporting our 40-year mission to strengthen independent community healthcare.
What You'll Do
- Meet individual KPIs and goals.
- Handle inbound, dialer, and outbound calls in a timely manner.
- Schedule patient appointments per client expectation.
- Pre-register patient appointments into one or more software programs.
- Verify insurance eligibility and patient liability amounts and collect financial obligation from patients.
- File, maintain logs, and perform other general administrative and team support duties as required.
- Collect data for quality improvement.
- Answer and work client emails.
- Place follow-up calls if needed.
What We're Looking For
- GED/High School Diploma
- 6+ months previous registration experience
- 6+ months customer service/outbound call center experience
- Knowledge of registration or pre-registration processes and all components associated with those processes.
- Knowledge of HIPAA compliance
- Knowledge of collections tactics
- Knowledge of customer service best practices
- Talking and typing at the same time.
- Active Listening skills
- Customer Service skills
- Speaking skills
- Time Management skills
- Monitoring/Assessing performance of yourself
- Active Learning skills
- Typing speed of at least 40 wpm.
Nice to Have
- Previous registration experience in a hospital setting.
Work Mode
This is a fully remote position.
Ovation Healthcare is an equal opportunity employer.
