Eaton Corporation is hiring a Post Sales Support Specialist

Eaton Corporation is looking for a Post Sales Support Specialist to resolve EatonCare commercial issues, ensuring customer satisfaction and minimizing resolution costs. You will play a key role in fulfilling customer requirements and resolving warranty concerns by working within established quality and warranty policies.

What You'll Do

• Utilize the Customer Quality Management (CQM) process for each issue, providing timely input, determining root cause, and ensuring permanent resolution.
• Follow up to ensure Electronic Warranty Forms (eWarfs) are initiated to Electrical Engineering Services and Systems (EESS).
• Analyze all CQM warranty issues monthly, raise corrective action requests, and ensure validated solutions are employed.
• Resolve warranty issues for all distribution and control products sold in Canada and USA, including equipment failure, misfits, nonconformance, and missing parts.
• Act as a support interface between operations and customers to proactively identify and satisfy their needs.
• Ensure issue resolution adheres to warranty procedures and policies.
• Obtain approval from the Product Manager to proceed with sponsoring the resolution.
• Initiate and coordinate the CQM process.
• Coordinate with operations to initiate purchase orders authorizing EESS to resolve customer issues.
• Provide assistance to customers, sales, EESS, and operations to resolve discrepancies.
• Coordinate with operations should a Return Material Authorization (RMA) be required.
• Perform other duties or tasks as assigned.

What We're Looking For

• Bachelor’s Degree in Engineering or Technologist Diploma.
• Minimum 5 years combined experience in engineering, quality, warranty, and customer service.
• Minimum of 3 years in the electrical industry.
• No relocation benefit is offered for this position.
• Must be able to work in Canada without corporate sponsorship now and in the future.

Nice to Have

• Strong knowledge of power distribution and control equipment. Exposure to quality and warranty policies.
• Technical Professional Designation (P.Eng., C.E.T., or C.Tech).
• Proficiency in the French language.

Technical Stack

• Office 365
• Customer Quality Management (CQM) process
• eWarfs (Electronic Warranty Forms)

Team & Environment

You will be part of the EatonCare Canada team within Eaton’s Electrical Sector.

Benefits & Compensation

• Compensation range: $75,000 - $94,000 per year.
• Benefits from day one.
• Various Health and Welfare benefits.
• Retirement benefits.
• Programs for paid and unpaid time away from work.

Work Mode

This is an onsite position based at the Burlington, ON facility.

Eaton is committed to ensuring equal employment opportunities for all job applicants and employees.