Adrian Magnus | Part of Carazo Enterprise SL is looking for a proactive Post Sale Customer Support specialist fluent in both English and Spanish. This role is central to our client lifecycle, combining support with strategic upselling to foster long-term engagement, retention, and revenue growth. You will be the key contact for customers after purchase, ensuring satisfaction and building lasting relationships.
What You'll Do
- Act as the primary point of contact for post-sale customer inquiries and support
- Confirm product delivery and handle any issues in a timely and efficient manner
- Maintain high levels of customer satisfaction and trust
- Proactively reconnect with existing clients in Spain and USA to encourage repeat purchases or product upgrades
- Identify upsell opportunities and present offers in a consultative, non-intrusive way
- Log customer interactions and feedback to support data-driven decision-making
- Collaborate closely with sales, logistics, and support teams to ensure smooth after-sale operations
What We're Looking For
- Fluent in English and Spanish (C1 level or higher in both – mandatory)
- Proven experience in Customer Service (post-sale support, customer satisfaction)
- Proven experience in Sales or Upselling (client reactivation, repeat sales)
- Strong communication skills, empathy, and problem-solving abilities
- Experience working with CRM systems and remote collaboration tools
- Based in Latin America with a neutral or native Spanish accent
- Ability to start early to align with Spain business hours, ensuring coverage from 11:00 AM Madrid time
Nice to Have
- Positive, energetic, and service-oriented mindset
- Enjoys building and maintaining long-term client relationships
- Confident in sales conversations while using a consultative, soft-sell approach
- Highly detail-oriented, with strong follow-up and organizational skills
- Comfortable juggling multiple priorities across different time zones
Technical Stack
- CRM systems
- Remote collaboration tools
Team & Environment
You will join a team of more than 40 professionals and collaborate closely with sales, logistics, and support teams in a customer-first, sales-driven working environment.
Benefits & Compensation
- Compensation: $1,200 month base salary
- Performance-based bonuses and commissions
- Fully remote work
- A customer-first, sales-driven working environment
- Daily collaboration with international teams
- Opportunity to directly shape and improve client retention and growth strategies
Work Mode
This is a fully remote, global position.
Adrian Magnus | Part of Carazo Enterprise SL is an equal opportunity employer.
