Patrique Mercier Recruitment is seeking a Portuguese Speaking Customer Service Representative for a leading Social Media company. This remote role is based in Greece and focuses on delivering exceptional support to Portuguese-speaking users, helping them navigate the platform and resolve issues.
What You'll Do
- Deliver exceptional customer service to Portuguese-speaking clients via phone, email, and chat.
- Assist users with inquiries related to their social media accounts, features, and troubleshooting issues.
- Guide customers through the platform’s functionalities and help optimize their social media experience.
- Handle customer complaints and feedback professionally, ensuring high levels of satisfaction.
- Collaborate with internal teams to provide effective solutions for complex user issues.
- Stay updated on industry trends and social media policies to provide customers with the best support.
- Document all customer interactions and maintain accurate service records for continuous improvement.
What We're Looking For
- Fluency in Portuguese and English, both written and spoken.
- Strong communication and interpersonal skills.
- Problem-solving abilities and a proactive approach to customer issues.
- Detail-oriented with excellent organizational skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Nice to Have
- Experience in customer service, preferably in the social media or tech industry.
- Proficiency in customer service software and social media platforms.
Technical Stack
- Customer service software
- Social media platforms
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
Work Mode
This is a local-country, remote position based in Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
