Patrique Mercier Recruitment is looking for a Portuguese Speaking Customer Service Representative to provide dedicated support to clients in the biotechnology sector. This remote position in Greece is focused on delivering exceptional service and building strong client relationships through effective communication and product expertise.
What You'll Do
- Deliver high-quality customer service to Portuguese-speaking clients via phone, email, and chat, addressing inquiries and concerns related to biotechnological products and services.
- Assist customers with product information, orders, product availability, and troubleshooting.
- Collaborate with internal teams to resolve complex issues and enhance the customer experience.
- Provide accurate and timely responses to customer inquiries while ensuring compliance with industry standards and regulations.
- Maintain updated knowledge about the company's biotechnology products and advancements in the field.
- Document customer interactions and feedback accurately for continuous service improvement.
- Promote a positive customer experience by building relationships and demonstrating product expertise.
What We're Looking For
- Fluency in Portuguese and English, both written and spoken.
- Prior experience in customer service.
- Strong communication and interpersonal skills, with a focus on customer satisfaction.
- Ability to handle sensitive information and maintain confidentiality.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong problem-solving abilities and the capability to work in a fast-paced environment.
- A genuine interest in biotechnology and willingness to learn about the products and industry trends.
Nice to Have
- Prior experience in the biotechnology or life sciences industry.
Technical Stack
- Microsoft Office applications
- Customer service software
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
Work Mode
This is a remote position based in Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
