Patrique Mercier Recruitment is hiring a Portuguese Speaking Customer Service for Banking industry -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to present an outstanding opportunity for a Portuguese Speaking Customer Service Representative in the financial sector. This role is perfect for professionals enthusiastic about finance and client support, committed to delivering exceptional assistance in banking services. Responsibilities - Provide superior customer service to Portuguese-speaking clients across multiple communication platforms, including telephone, electronic mail, and instant messaging. - Support clients with inquiries concerning their financial accounts, transaction details, and banking products. - Address and resolve customer concerns promptly to ensure a seamless banking experience. - Maintain comprehensive understanding of institutional financial offerings, services, and procedural guidelines to offer precise support. - Systematically record all client interactions and contribute to continuous service improvement strategies. - Engage collaboratively with internal departments to manage complex client challenges and elevate service standards. - Strictly comply with financial regulations and preserve absolute client confidentiality. Requirements - Native or advanced proficiency in Portuguese and English, demonstrating exceptional verbal and written communication. - Proven background in customer service, specifically within banking or financial service environments. - Exceptional interpersonal and communication capabilities. - Robust analytical problem-solving skills and client-centered professional approach. - Technical proficiency in banking management systems and Microsoft Office applications. - Meticulous attention to detail with superior organizational capabilities and exceptional multitasking skills. - Comprehensive understanding of financial regulations and unwavering commitment to confidentiality protocols. Benefits - Comprehensive Private Health Insurance - Professional Training & Development Opportunities - Performance-Based Bonus Structure - Two Additional Fully Compensated Salaries Annually - Complete Relocation Package (including flight, transfer, and accommodation) - Complementary Greek Language Lessons, Exclusive Discounts, and Additional Perks