UMass Memorial Health is looking for a Police Dispatcher to join our team on a 40-hour, evening schedule. In this role, you will ensure the safety and security of our facilities and community by managing critical emergency communications systems.
What You'll Do
- Operate a two-way communications system to monitor, receive, relay, and record police alarms and emergency calls.
- Utilize closed circuit television monitors and dispatch center equipment to monitor safety conditions.
- Identify unauthorized activity or problematic situations and dispatch appropriate police officers to investigate.
- Monitor fire, public safety alarms, and card access systems, dispatching personnel as necessary.
- Operate a two-way radio system to dispatch officers to calls within their coverage area.
- Initiate emergency calls and utilize the paging system as required.
- Report questionable conditions to a supervisor or Police Sergeant.
What We're Looking For
- A High School diploma.
- Ability to operate personal computers, report terminals, and computer-based equipment.
- Basic proficiency with word processing programs.
- Excellent telephone communication and customer relation skills.
- Flexibility to be temporarily re-assigned to any site within our system.
- A high degree of accuracy and alertness in dispatching personnel.
- The ability to maintain a calm demeanor and composure in crisis situations.
- Must successfully undergo both a Division of Criminal Justice Services (DCJS) and an FBI criminal fingerprint-based background check.
Nice to Have
- 6-12 months of related office, clerical, or administrative support experience.
- A minimum of one (1) year of paid or verifiable volunteer experience as a dispatcher in police, fire, EMS, or ambulance services involving automated equipment.
Technical Stack
- Two-way communications system
- Closed circuit television monitors
- Emergency dispatch center equipment
- Two-way radio communications system
- Paging system
- Personal computers and report terminals
Team & Environment
You will report directly to a Supervisor or Police Sergeant.
Benefits & Compensation
- A signing bonus may be available, with eligibility confirmed during the interview process.
- The final offer will vary based on the candidate's experience, skills, qualifications, and internal equity considerations.
Work Mode
This is an onsite position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
