Side is looking for a Player Support Specialist fluent in Korean, Japanese, and English to join our service operations. This is a remote, night shift position supporting players 365 days a year in a dynamic, video games focused environment.
What You'll Do
- Support player service operations including evaluating, monitoring, analyzing results, and implementing changes.
- Perform language translation and proofreading between Korean, Japanese, and English.
- Respond to and support player issues via chat and email, including handling password resets.
What We're Looking For
- Native proficiency in Korean.
- Business level proficiency in English and Japanese.
- 0-3 years of customer support experience.
- Passionate about the video game industry.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective.
- Capable of analyzing and solving information accurately and swiftly within guidelines.
- Possesses a team player mentality.
Nice to Have
- Customer service and/or video game, travel support, help desk, technical support experience within an email contact center environment.
Benefits & Compensation
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee with Permanent employee promotion available.
- Up to 50,000 yen reimbursement or train pass.
Work Mode
This is a fully remote position.
