Keywords Studios is hiring a Player Engagement Agent - German/English - Remote

Since 2000, we've been committed to transforming how gamers engage with their beloved interactive experiences, evolving into a worldwide team of over 12,000 experts distributed across 70+ creative centers in 26 nations. We consistently support video game creators and publishers by delivering comprehensive solutions: ranging from artistic and audio services to quality assurance, linguistic adaptation, and critically - Player Engagement - our most rapidly expanding service division. Player Engagement delivers comprehensive support including technical assistance, community coordination, and trust & safety services for multiple AAA and independent gaming studios. Join our vision of cultivating vibrant player communities and delivering exceptional interactive experiences! 🎮🔥 Role overview As a Player Engagement Agent, you'll function as the critical connection between our clients and gaming enthusiasts. Your core responsibilities involve investigating and delivering timely, high-quality responses to player inquiries while providing valuable developmental insights. Become part of our dynamic environment, with opportunities for continuous professional growth and meaningful contributions. Elevate your career trajectory and submit your application today! 🚀🔥 Requirements What are we seeking? Our PE Agent demonstrates exceptional capabilities in: Communication: - Deliver superior customer support - Investigate and resolve player queries efficiently via multiple communication channels - Support internal teams through collaborative project assistance - Collect and transmit player feedback according to established protocols - Provide linguistic translations when necessary Analytics: - Maintain precise documentation to optimize operational workflows - Ensure systematic issue escalation following defined procedures - Enhance support processes through personalized macros and knowledge resources - Contribute to maintaining elevated quality standards Leadership: - Participate in skill-enhancement training sessions - Manage time responsibly to meet player expectations Business: - Develop comprehensive product gameplay understanding - Proficiency with customer relationship management platforms - Understand macro customization for streamlined communications - Experience with documentation software Ideal candidate profile: - Advanced German language mastery (C1-C2) - Strong English communication skills (B2+) - Adaptable communication approach - Demonstrated accountability - Proactive problem-solving mindset - Knowledge base navigation skills - Basic technical troubleshooting capabilities - Full-time availability, including weekend shifts Preferred qualifications: - Previous customer service experience - Familiarity with community platforms - Genuine passion for interactive entertainment Benefits: - Remote work infrastructure with comprehensive equipment provision - Professional development opportunities - Global collaboration experiences - Insider gaming industry insights Recruitment Process: - Application submission - Initial online interview - Language proficiency assessment - Potential secondary interview - Potential job offer Our fully digital recruitment approach ensures individual candidate evaluation. We eagerly await your application! #imaginemore Role Details: Location: Europe, Serbia Department: Player Engagement Employment: Permanent, Full-Time, Remote