EX Squared is hiring a (Fluent English) Technical Support Consultant (LATAM, remote)

This position is presented by Jobgether representing a partner organization. We are recruiting a (Fluent English) Technical Support Consultant in Latin America. As a Technical Support Consultant, you will deliver exceptional support to customers in a vibrant, multicultural remote environment. You'll serve as the primary contact for inquiries, diagnose technical challenges, and guarantee a smooth user experience. This role encompasses engaging with internal departments, remaining current with emerging technologies, and implementing customer satisfaction strategies. You'll have the chance to expand your knowledge in SaaS, software, and hardware solutions while directly contributing to customer satisfaction and operational performance. Your contributions will influence individual users and enterprise clients across diverse sectors. Accountabilities: - Deliver superior technical and customer assistance through multiple communication platforms - Develop strong, enduring customer relationships by addressing concerns efficiently and professionally - Maintain strict security and confidentiality when managing sensitive customer data - Continuously update knowledge of technological innovations, products, and services - Partner with development teams and cross-functional groups to resolve and escalate technical complications - Implement industry standards to sustain high customer satisfaction and team performance metrics Requirements: - Fluent English (C1 level or higher) in written and verbal communication - Minimum 2 years experience in customer or technical support roles - Exceptional writing and communication capabilities, including professional email interactions - Proficient in troubleshooting and rapidly resolving technical challenges - Analytical perspective with robust research capabilities and meticulous attention to detail - Constructive, accountable, and proactive professional demeanor - Personal computing device with minimum 8 GB RAM and reliable internet connectivity - CRM system experience preferred Benefits: - Adaptable work schedule with complete remote opportunities - Inclusive, global, and diverse team environment - Compensation in USD with performance-linked bonuses - Comprehensive paid training and probation period - Emphasis on work-life equilibrium with supportive management - Professional development and career progression opportunities - Referral incentives and additional engagement-based perks Jobgether is a Talent Matching Platform connecting global talent with optimal opportunities through AI-driven matching. Your application undergoes an AI-powered screening process designed to identify top talent efficiently and objectively. Our AI comprehensively evaluates your CV and LinkedIn profile, analyzing skills, experience, and achievements. It compares your profile against job requirements and historical success indicators to determine match potential. Based on this analysis, we automatically shortlist the top 3 candidates. When necessary, our human team conducts supplementary manual reviews to ensure exceptional candidates are not overlooked. The process remains transparent, skills-focused, and unbiased—concentrating exclusively on role compatibility. After shortlisting, we directly share candidates with the hiring organization. Final decisions and subsequent steps are determined by their internal hiring team. Thank you for your interest! #LI-CL1