CoStar is hiring a Photography Manager to lead a dynamic team of 8-10 photographers supporting the Homes.com and Apartments.com brands. In this role, you will ensure the delivery of high-quality media production—including virtual tours, floor plans, and photography—while driving exceptional customer service.
What You'll Do
- Lead and manage a team of 8-10 photographers, providing guidance, support, and feedback to ensure high-quality performance and adherence to company standards.
- Develop and implement efficient workflows to optimize output while maintaining quality product and service.
- Conduct regular quality audits on all media to ensure accuracy, completeness, and adherence to brand standards, providing feedback and coaching as needed.
- Maintain a high level of customer satisfaction by promptly addressing inquiries or concerns from clients and providing exceptional service.
- Review KPI and scorecard performance regularly to identify key areas for improvement.
- Provide ongoing coaching to team members on Matterport technology, scanning techniques, photography, and company procedures.
- Serve as the primary point of contact for technical issues related to equipment and software, troubleshooting problems and coordinating with IT support.
- Work closely with internal teams, including logistics, sales, and customer support, to coordinate appointments, address client needs, and ensure seamless service delivery.
- Travel frequently within your region, with some travel to the Richmond, VA office required.
What We're Looking For
- A Bachelor’s degree from an accredited, not-for-profit university or college.
- 3-5 years of direct operations management experience with 6+ employees; remote management experience is required.
- Exceptional communication skills and the ability to motivate and engage remote teams effectively.
- Strong attention to detail and a commitment to maintaining high standards of quality and accuracy.
- Expertise in analyzing and interpreting KPIs and performance metrics.
- Dedication to delivering outstanding customer service and ensuring client satisfaction.
- Flexibility to travel for fieldwork as needed and availability to work evenings or weekends to meet client needs.
- A current and valid driver’s license.
Nice to Have
- Experience with Matterport technology and 3D scanning techniques is a plus.
Technical Stack
- Matterport technology
Team & Environment
You will lead a dynamic team of 8-10 photographers supporting the Homes.com and Apartments.com brands.
Benefits & Compensation
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life, legal, and supplementary insurance
- Virtual and in-person mental health counseling services for individuals and family
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, and group exercise classes
- Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
Work Mode
This is an onsite position located in Miami, FL.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
