The Cigna Group is hiring a Senior Pharmacy Technician to join the VFP Pharmacy Group. In this remote role, you will be the primary point of contact for fertility patients, handling inbound calls to coordinate medication plans, process prescriptions, and ensure a seamless patient experience.

What You'll Do

Collaborate with patients and physicians to coordinate fertility plans and medications.
Own the patient experience by resolving customer issues and ensuring 100% follow-up.
Accurately obtain and enter patient information, including shipping, insurance, and payment details.
Escalate complex claims to the appropriate team for further action.
Accurately perform data entry tasks and enter prescriptions into the system.
Use training and problem-solving skills to accurately process prescription claims.
Juggle multiple tasks without sacrificing attention to detail.
Participate in special projects and perform other duties as needed.

What We're Looking For

High School Diploma or GED.
1+ years of relevant experience as a pharmacy technician.
Valid National Pharmacy Technician certification.
Valid Arizona or Massachusetts pharmacy technician license.
Microsoft Office proficiency and data entry skills.
Exceptional attention to detail, accuracy, and quality.
Excellent verbal and written communication skills.
Ability to multitask in both PC and phone-related tasks.
Works effectively and fosters teamwork; demonstrates ownership of projects and responsibility for building strong working relationships.
Results oriented; demonstrated ability to prioritize and manage workload and meet deadlines.

Nice to Have

1+ year(s) of call center experience.

Technical Stack

Microsoft Office

Benefits & Compensation

Health coverage effective day 1 (including medical, dental, vision).
Holiday, PTO and OT pay.
401K with company match.
Tuition reimbursement.
Fun, friendly and unique culture.
Compensation: $20 - $30 USD hourly

Work Mode

This is a fully remote position. Candidates must reside in and be legally authorized to work in Arizona (AZ) or Massachusetts (MA).

The Cigna Group is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.