Shields Health Solutions is hiring a Pharmacy Liaison - TN License Required

Shields Health Solutions is looking for a Pharmacy Liaison to provide integrated off-site support to patients, pharmacists, and providers. You will deliver a full-service approach to total quality patient care by working closely with patients to ensure medication adherence and encouraging the use of the hospital partner pharmacy.

What You'll Do

• Provide legendary care to hospital patients by delivering a full suite of custom medication management services.
• Serve as an off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding, and refill/renewal support.
• Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care.
• Handle all medication needs of patients.
• Grow the specialty pharmacy's patient population by adhering to Shields' programs and processes.
• Resolve insurance issues, complete benefit investigations, and act as an agent of the provider for prior authorizations.
• Review patient need for and secure financial assistance when available.
• Document patient information within the hospital EMR, Therigy, and all Shields proprietary tools.
• Ensure patients remain on track with medications through outbound adherence check-ups and prescription refills.
• Secure prescription renewals.
• Communicate directly with patients to assist in their medication awareness.
• Identify medications requiring special storage or handling, such as hazardous or refrigerated drugs.
• Identify necessary supplies for select medications, like sharps containers or needles.
• Answer, resolve, and triage inbound inquiries.
• Achieve operational objectives by inputting data, performing adjudication on test claims, and preparing action plans.
• Apply observations to address operational issues and improve productivity, quality, and customer-service standards.
• Actively participate in process improvement initiatives.
• Protect organization's value by keeping information confidential.
• Update knowledge through educational opportunities, reading professional publications, and maintaining professional networks.

What We're Looking For

• State registration as a pharmacy technician (Tennessee license required).
• 2-3 years of experience as a Pharmacy Technician.
• High School Diploma or GED.

Nice to Have

• National certification as a CPhT or equivalent.
• 3-5 years of experience as a Pharmacy Technician.
• Experience and knowledge in working with one or more of the following disease states: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology.

Technical Stack

• Microsoft Office, particularly Excel and Word.
• Hospital EMR systems.
• Therigy.
• Shields proprietary tools.

Team & Environment

You will serve as an off-site member of the clinic team.

Work Mode

This position is onsite.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.