The Huntington National Bank is hiring a Personal Production Assistant to provide crucial administrative support for a mortgage retail sales function. In this role, you will manage the day-to-day client relationship and documentation, processing loan files from setup through closing and compliance while acting as a Mortgage Loan Originator under the SAFE Act.

What You’ll Do

Provide administrative support for the mortgage retail sales department by assisting high-producing mortgage loan officers.
Manage the day-to-day activities and interaction between the client and Huntington for relationship establishment, documentation, and maintenance.
Build a warm and effective rapport with clients and Huntington’s internal partners.
Service customers by providing detailed information on specific accounts.
Perform typing, data entry of loan applications, answering phones, and filing.
Research and resolve complex problems regarding service activities and operational issues.
Cross-sell bank products and services.
Assist the loan officer by collecting and maintaining documentation, resolving discrepancies, and preparing for meetings and presentations.
Handle file setup, order titles and appraisals, analyze appraisals, and review titles.
Prepare files for underwriting/validation and validate and send files to Corporate Underwriting.
Close loans and ensure compliance of the loan file.
Maintain up-to-date knowledge of products, services, departmental systems, technology, policies, and procedures.

What We’re Looking For

A high school diploma or GED.
A minimum of 1 year of experience in a sales support role.

Nice to Have

Mortgage processing experience.
Referral experience that includes providing related product and service options to customers.
Excellent written and verbal communication skills, including professional grammar and demeanor.
PC and Internet proficiency.
Strong organizational skills with attention to detail.
Ability to multi-task and work in a fast-paced environment.