TD Bank is hiring a Personal Banking Associate Trainee to join the frontline of TD Canada Trust. In this role, you will build deep relationships with customers by performing service transactions and providing advice on banking services, products, and solutions. You will be key in guiding customers, resolving financial queries, and supporting branch operations.
What You'll Do
- Engage customers in day-to-day advice needs, service transactions, digital education, and problem resolution related to banking solutions.
- Understand customer needs and guide them to the appropriate contact person for solutions, exercising good judgment with confidential information.
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
- Support frontline staff with scheduled cash and non-cash transactions, resolving critical issues and reporting non-standard matters to management.
- Recommend improvements to work practices and branch processes to enhance customer experience and achieve operational excellence.
- Participate in the timely and accurate completion of business processes and procedures.
- Ensure prepared documentation is accurate, reflects business intentions, and complies with regulations and TD's Code of Conduct and Ethics.
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal development, and sharing industry knowledge.
What We're Looking For
- A High School diploma and/or 1+ years of relevant experience.
- Investment Funds Canada (IFC) certification or equivalent, to be obtained post-appointment within 6 months.
Nice to Have
- A Post-Secondary or Undergraduate degree in a related field.
Technical Stack
- MS Office (Word, Excel, Outlook), branch software, and internet.
Team & Environment
You will be part of the frontline of TD Bank within the Personal & Commercial Banking line of business.
Benefits & Compensation
- Health and well-being benefits.
- Savings and retirement programs.
- Paid time off.
- Banking benefits and discounts.
- Career development opportunities.
- Reward and recognition programs.
Compensation for this role ranges from $45,700.00 - $61,000.00 CAD.
Work Mode
This role is onsite in Brampton, Ontario, Canada.
TD is an equal opportunity employer committed to fostering an inclusive, accessible environment.
