TD Canada Trust is hiring a Personal Banking Associate to join our Chinatown Street Festival branch in Calgary. In this frontline role, you will be the first point of contact for customers, guiding them to the right solutions and supporting the branch's daily operations. You'll be part of our Personal & Commercial Banking team, dedicated to enriching the lives of our customers and community.
What You'll Do
- Engage customers in day-to-day advice, service transactions, digital education, and problem resolution related to their banking needs.
- Understand customer needs and guide them to the appropriate contact person for solutions, exercising good judgement in confidential matters.
- Build customer confidence by educating them on emerging digital banking trends, including mobile, ATM, and online banking.
- Support frontline staff with scheduled cash and non-cash transactions, resolving critical issues and reporting non-standard matters to management.
- Recommend improvements to work practices and branch operations to enhance customer experience and achieve operational excellence.
- Participate in the timely and accurate completion of business processes and procedures.
- Ensure prepared documentation is accurate, reflects business intentions, and complies with regulations and TD's Code of Conduct and Ethics.
- Help build a positive and equitable work environment by promoting team effectiveness and sharing industry knowledge.
What We're Looking For
- High School diploma and/or 1+ years of relevant experience.
- Investment Funds Canada (IFC) certification or equivalent, to be obtained within 6 months of appointment.
- Proficiency in using MS Office (Word, Excel, Outlook), branch software, and the internet.
- Knowledge of banking solutions and processes to advise customers effectively.
- A self-starter with strong administration, organizational, planning, and time management skills.
- A dynamic, diligent, and effective influencer who can exercise initiative and handle several tasks and changing priorities.
- A strong communicator with established customer experience skills, able to connect courteously and effectively with customers and teams, both verbally and in writing.
Nice to Have
- Post-secondary or undergraduate degree in a related field.
Technical Stack
- MS Office (Word, Excel, Outlook)
- Branch software
- Internet
Team & Environment
You will be part of the frontline team within TD's Personal & Commercial Banking line of business, working in a dynamic branch environment.
Benefits & Compensation
- Health and well-being benefits.
- Savings and retirement programs.
- Paid time off.
- Banking benefits and discounts.
- Career development programs.
- Reward and recognition programs.
- Training and onboarding sessions.
- Regular development conversations and mentorship.
- Compensation range: $45,700 - $61,000 CAD.
Work Mode
This is an onsite position located in Calgary, Alberta, Canada.
TD is deeply committed to being a leader in customer experience, guided by a vision to Be the Better Bank and a purpose to enrich lives. We strive to build deep and long-lasting relationships with our customers through a culture that emphasizes thinking like a customer and acting like an owner.
