St. Luke’s University Health Network is seeking a Per Diem Clinical Triage Specialist, Registered Nurse to join its Access Center team. In this role, you will compassionately deliver an exceptional patient experience and serve as a critical clinical resource, using nursing judgment to assess and triage patient symptoms. You will be a key part of our mission to provide excellent care and improve access for our communities.

What You'll Do

Answer and prioritize clinical triage calls, following clinical protocols and coordinating services as needed.
Verify patient demographic information and accurately update the electronic health record.
Serve as an escalation point for clinical patient issues and provide clinical advice based on established protocols.
Manage and respond to escalated electronic patient messages, using clinical judgment to prioritize patient needs.
Create a positive patient experience by independently resolving issues within the scope of the role.
Consistently meet productivity, schedule adherence, and quality standards.
Utilize available resources to effectively assess, advise, schedule appointments, or refer calls to appropriate facilities.
Accurately document symptoms, nursing assessment, advice provided, and patient response.
Partner with other Access Center teams and practice clinical teams on behalf of patients.

What We're Looking For

Graduate of an accredited nursing program.
Registered Nurse with a current license to practice in the State of Pennsylvania or seeking Pennsylvania licensure through reciprocity.
Minimum 2 years recent clinical experience in a physician office, home health, critical care, and/or emergency room.
Strong communication, problem-solving, and time management skills.
Focus on compliance, continuous growth, quality, and service orientation.
Ability to work from home in accordance with the Network Work from Home Policy.