TEECOM is seeking a People Operations Specialist to drive our people programs and processes that support team members globally. In this mid-level role, you will be instrumental in shaping a seamless and supportive employee experience across every phase of the lifecycle, from onboarding through development to offboarding.

What You'll Do

Manage end-to-end processes for onboarding and offboarding, ensuring smooth, organized, and respectful transitions.
Serve as a reliable resource for team members and managers on People Operations matters, providing timely, clear, and supportive responses.
Execute core processes with operational rigor and attention to detail while developing expertise in HR systems, compliance, and employee lifecycle management.
Create and refine documentation, identify process gaps, and contribute to continuous improvement efforts.
Ensure new hires feel welcomed, prepared, and empowered from day one through a seamless onboarding experience.
Support continuous professional growth by managing TEECOM Grow programs, Bravely coaching, and training journeys.
Empower team members to find answers and navigate processes independently through responsive support and clear guidance.
Gather feedback through onboarding checkpoints, Stay Interviews, and Exit Interviews to strengthen the team member experience.
Create clarity, consistency, and transparency across the organization through well-crafted People Operations documentation.
Strengthen operational efficiency by identifying process gaps and collaborating with the team to implement improvements.
Enable consistent team member development through well-maintained training programs with up-to-date content and clear progress tracking.
Preserve organizational knowledge through accurate, accessible People Operations systems with secure compliance documentation.
Execute essential personnel activities—promotions, transfers, bonuses, information updates, and manager changes—accurately and efficiently.
Manage and monitor help tickets to ensure prompt and effective resolution of team member inquiries.
Adapt effectively to high volume growth periods, maintaining quality and responsiveness.
Model TEECOM’s Core Values—Care, Trust, and Value—through professional communication and dependable execution.
Support alignment of People Operations processes and initiatives with company Objectives and Key Results (OKRs).
Participate in performance assessments and professional development opportunities.
Review and update training programs to ensure content is up-to-date and relevant; assist in developing firm-wide training programs and reference documentation.
Conduct Stay Interviews with team members and facilitate Exit Interviews.
Oversee training program assignments, track progress, and make updates.
Monitor onboarding and offboarding tools and vendor relationships to ensure systems are effectively implemented and optimized.
Reconcile Bonusly recognition data with Finance.
Manage onboarding logistics, arrange training sessions, ensure documentation completion, and maintain clear communication.
Manage offboarding logistics and administrative tasks, overseeing checklists and facilitating exit processes.
Maintain accurate, organized employee records across HR systems.
Provide education and coaching on People Operations processes to help team members consistently understand and apply procedures.
Communicate proactively with stakeholders to gather or clarify information and ensure smooth execution of processes.
Participate in People Operations team meetings to provide status reports, review approaches, and align on priorities.
Assist with special People Operations projects under the guidance of senior team members.
Support benefits administration, compliance activities, or other HR functions as workload demands.
Participate in system testing and implementation activities when new tools or platforms are introduced.
Attend training sessions, workshops, or professional development activities to strengthen HR knowledge.
Complete employment verifications and respond to external requests for employment information.
Provide indirect mentorship to anyone who asks questions or needs guidance on People Operations matters.

What We're Looking For

Demonstrated experience in a People Operations or HR role managing the employee lifecycle.
Strong operational rigor and attention to detail in executing core HR processes.
Experience developing expertise in HR systems, compliance, and employee lifecycle management.
Proven ability to create and refine documentation, identify process gaps, and contribute to continuous improvement.
Experience gathering employee feedback through interviews or surveys.
Ability to maintain accurate, organized records and secure compliance documentation.
Strong communication skills with the ability to provide clear, supportive guidance to employees.
Ability to adapt effectively to high volume growth periods while maintaining quality.
Commitment to modeling a culture of Care, Trust, and Value.
Experience supporting professional development programs and training journeys.
Ability to manage multiple priorities, such as help tickets and process execution, efficiently.
Proactive approach to stakeholder communication and process clarification.
Ability to participate in team meetings, provide status reports, and align on priorities.
Willingness to support additional HR functions like benefits administration or compliance as needed.
Commitment to ongoing professional development to stay updated on HR trends and best practices.