At Employment Hero, we are looking for a Payroll & HR Implementation Consultant to be a primary contact point for customers during their onboarding journey. In this role, you will design and deliver training, ensuring customers have the knowledge and skills to proficiently operate our Employment Hero and KeyPay platforms. You will be instrumental in guiding clients to successful implementation outcomes.
What You'll Do
- Work with HR and Payroll teams to deliver great outcomes for our customers.
- Design, develop and deliver Payroll and HR implementation workshop content to multiple clients based on best practice.
- Deliver training to clients on payroll implementations.
- Design, develop and support content creation.
- Educate clients on best practice using the Employment Hero & KeyPay platform.
- Respond to customer communications and queries during the implementation within SLA.
- Manage a portfolio of clients concurrently and ensure they have a successful implementation journey.
- Work closely with clients who may need more support in understanding the platform and troubleshooting issues.
- Build strong working relationships with fellow Customer Experience (CX) team members and external teams to continuously drive improvement.
- Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current.
- Continuously update all administrative requirements as part of the role to ensure reporting and data accuracy is a priority.
- Constantly review and improve our delivery processes.
- Work with the wider business to drive forward continuous improvement initiatives.
- As a subject-matter expert provide guidance and support to other team members as needed.
What We're Looking For
- 3-5 years of training experience, both client facing and processing.
- A knowledge of current legislative payroll requirements pertinent to country being implemented.
- Experience in the creation and maintenance of learning content to support new products and assist with implementations and platform adoption.
- Payroll or HR Implementations experience required to understand the complexities and nuances of an implementation journey.
- Excellent communication skills to keep fellow team members and also client engaged and providing an excellent customer service.
- Stakeholder management with both internal and external teams to drive change and improvement in the services we offer.
- Time management skills, being dependable in the workplace and managing a challenging workload when needed.
- Scheduling management to effectively manage a high volume project portfolio.
Team & Environment
You will work with fellow Customer Experience (CX) team members and external teams, building strong relationships to continuously drive improvement.
Benefits & Compensation
- Work remotely, with the flexibility to own your time and impact.
- Access cutting-edge tools to amplify your work, knowledge and outputs.
- Surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life.
- Own ESOP (employee share options) in one of the world’s fastest-growing tech companies.
- Very generous paternity leave policy.
- Subsidised egg freezing.
- WFH office expense budget.
- Outstanding learning & development opportunities.
Work Mode
This is a remote-first position open to candidates in Australia, New Zealand, Singapore, Malaysia, UK, and Canada. We champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
