The Senior Customer Success Consultant plays a central role in guiding clients through their post-implementation journey, ensuring they achieve measurable outcomes using the Government Experience Cloud platform. This position focuses on deepening client engagement, identifying opportunities for solution expansion, and supporting high-value upgrades aligned with organizational priorities.
Key Responsibilities
- Manage a defined portfolio of clients, guiding them from implementation to long-term value realization
- Lead discovery discussions tied to executive goals, uncovering paths for product swaps and platform adoption
- Partner with sales teams to build territory strategies, coordinate outreach, and advance expansion pipelines
- Maintain accurate forecasting aligned with strategic revenue objectives
- Stay informed on client agencies, policy developments, and sector trends to provide relevant, timely guidance
- Represent the platform as a subject-matter expert at events, webinars, and internal forums
Qualifications
Candidates should bring at least three years of progressive experience in software, public sector, or agency environments. Strong analytical thinking, organizational discipline, and experience with change management are essential. The ideal candidate thrives in autonomous settings, values diverse perspectives, and has supported sales pipelines with forecasting and revenue-linked performance metrics.
Familiarity with civic technology and citizen engagement platforms is a plus. The role operates within a remote-first, globally distributed environment, leveraging SaaS tools including Experience Partner and Data Insights to deliver connected technology solutions.
