About the Role
This role leads a team responsible for managing client payroll inquiries, resolving issues, and ensuring accurate and timely payroll processing. The specialist ensures client satisfaction through proactive communication and efficient problem resolution within a remote work environment.
Responsibilities
- Supervise and guide a team handling client payroll service requests
- Ensure accuracy and timeliness in payroll processing and reporting
- Act as primary point of contact for escalated client issues
- Monitor team performance and provide regular feedback
- Identify process improvements to enhance service delivery
- Maintain compliance with payroll regulations and company policies
- Train team members on payroll systems and procedures
- Coordinate with internal departments to resolve client concerns
- Prepare and deliver client account reviews
- Track and report on key service metrics
- Support onboarding of new clients onto payroll platforms
- Ensure data confidentiality and security protocols are followed
- Respond to client inquiries via phone, email, and messaging tools
- Manage high-priority client escalations promptly
- Conduct regular team meetings and performance evaluations
- Develop documentation for common client issues and resolutions
- Stay updated on changes in payroll legislation
- Assist in auditing payroll records for accuracy
- Promote a client-first culture within the team
- Implement best practices for client retention and satisfaction
- Use payroll software to process and verify employee payments
- Troubleshoot system discrepancies affecting payroll output
- Ensure service level agreements are consistently met
- Support payroll year-end processes and reporting
- Collaborate with HR and finance teams on client needs
Compensation
Competitive salary and benefits package
Work Arrangement
Fully remote position
Team
Part of the client services division supporting payroll operations
Why Join Us
- Opportunity to lead a distributed team in a growing payroll services environment
- Access to professional development and leadership training
- Supportive culture focused on client success and team collaboration
- Flexible work schedule with emphasis on work-life balance
- Modern tools and technology to support remote operations
Not available
