Responsibilities
- Strategically lead the renewals process for some of our most critical and most complex customer engagements aligning customer health and usage with our pricing models and growth oriented contracts.
- Design pricing models and multi-year agreement that reward adoption and pave the way for future expansion.
- Navigate the ‘procurement maze’, leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards.
- Partner closely with Customer Success Managers, Account Executives and wider Go to Market organisation to ensure alignment on the customer journey.
- Maintain forecast accuracy for your region ensuring that "on-time" isn't just a goal—it’s the standard.
- Work with our Global Systems Integrators (GSIs) and Partners to ensure our renewal strategy aligns with the customer’s broader digital transformation.
Requirements
- Proven success in a commercial renewal role within a SaaS or AI organisation.
- A commercial mindset and ability to tell a compelling value narrative for our customers.
- Knowledge of LAER customer success framework, quota to cash and other pricing levers.
- Strong collaboration with Customer Success, Account Executives and wider Go to Market organisations.
- Highly structured approach and operational framework for renewal lifecycle.
- Skilled at negotiating with procurement, finance, legal and other stakeholders from within customer organisations, protecting margins whilst fostering long term relationships.
Benefits
- Diverse and internationally distributed team with employees from over 90 nationalities.
- Open communication and regular feedback culture emphasizing empathy and growth mindset.
- Hybrid work schedule with flexible hours and trust in productivity.
- Team members come into the office twice a week.
- Virtual Shares provided to every employee, linking contribution to company growth.
- Regular in-person team events including local gatherings, onboarding, and company-wide meetups.
- Monthly full-day hacking sessions (Hack Fridays) for personal projects and cross-team collaboration.
- 20 days of annual leave excluding public holidays.
- Access to mental health resources.
- Competitive benefits package tailored to employee location.
Work Arrangement
Hybrid
Team
Structure: Part of a global Go to Market organization; collaborates with Customer Success Managers, Account Executives, Global Systems Integrators (GSIs), and Partners.
What sets us apart
Blend of cutting-edge AI technology, meaningful work, and a culture where people thrive. Team of innovators, researchers, and creators focused on unlocking human potential by making work simpler, smarter, and more connected. Positive work environment driven by trust, curiosity, and care.
Meet the team behind this journey
As we scale and mature as an organisation, we want to ensure that we don't just renew contracts but that we solidify partnerships with our customers. As a Renewal Success Manager at DeepL, you will be the commercial architect managing the most critical phase of the customer lifecycle, ensuring that the value realised by our customers translates into long-term commercial commitment.
We are an equal opportunity employer
Welcome at DeepL for who you are — authenticity appreciated. Workplace is inclusive and representative of diverse backgrounds, experiences, and perspectives. Diversity is key to breaking down language barriers globally.
Additional Information
- Flexible working hours.
- Hybrid work model requiring office presence twice per week.
- Employees based in UK, Germany, Netherlands, Poland, US, and Japan.
- 20 days annual leave excluding public holidays.
- Access to mental health resources.
- Tailored benefits depending on location.
- Equal opportunity employer valuing diversity, authenticity, and inclusion.
