ComeOn Group is hiring a Payment Solutions Manager to manage and optimize our global payment systems. You'll be critical in ensuring smooth transaction processing and enhancing the customer payment experience, working within the online gambling sector.
What You'll Do
- Act as the primary liaison for all Payment Service Provider relationships, ensuring service alignment with business objectives and operational excellence.
- Oversee the resolution of technical and operational issues, including transaction declines, fraud flags, outages, and performance degradations.
- Lead negotiations of commercial agreements, including SLAs, pricing models, and contract terms, to optimize service quality, scalability, and cost efficiency.
- Drive the onboarding and integration of region-specific payment methods, ensuring compliance and alignment with market preferences and growth strategies.
- Direct the analysis and reporting of daily and monthly acceptance rates across multiple key markets, identifying macro trends and performance gaps.
- Oversee root cause investigations of payment discrepancies and failures, ensuring corrective actions and ongoing risk mitigation.
- Ensure continuous optimization and reliability of payment flows through regular testing across desktop, mobile, and app platforms.
- Own the configuration of payment settings, including multi-currency capabilities, regional preferences, and PSP integration parameters.
- Monitor live transaction dashboards to ensure real-time visibility of system health and payment performance; establish escalation protocols and lead cross-functional incident response.
- Develop and maintain robust monitoring frameworks and controls to proactively detect fraud, manage chargebacks, and enforce regulatory and compliance safeguards.
- Partner with Legal, Finance, and Compliance teams to ensure full regulatory adherence across all jurisdictions and payment operations.
- Lead the implementation of compliance-readiness initiatives in response to evolving regulatory landscapes, ensuring risk mitigation and business continuity.
- Champion innovation in the payments space by evaluating emerging technologies, consumer behaviour trends, and market developments to enhance user experience and support long-term growth.
What We're Looking For
- 2+ years of experience in a payments, fintech, or product specialist role, ideally within the online gambling or e-commerce industry.
- Strong analytical skills with experience reviewing financial data.
- Proficiency in monitoring dashboards or payment systems.
- Excellent communication skills to liaise with internal teams and external providers.
- Knowledge of payment methods and PSPs relevant to the Nordics, Germany, Poland, Canada, and the Netherlands.
- Detail-oriented with a proactive approach to problem-solving.
Nice to Have
- Experience working in a regulated industry and understanding of compliance requirements.
- Familiarity with site testing tools.
Technical Stack
- Tableau
Benefits & Compensation
- A competitive remuneration package including a company bonus scheme.
- Fantastic quarterly team events and weekly company events.
- A one-time bonus to help you set up a comfortable workstation at home.
- On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere.
- Wellbeing allowance.
- A comprehensive, International Private Health Insurance.
- Breakfast at the office on Tuesdays and lunch on Mondays and Wednesdays.
Work Mode
This is a hybrid role based in St. Julian’s, Malta.
We value diversity and take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law.
