At WeTravel, we’re powering the world’s best group travel experiences. We are hiring a Payment Operations Specialist to manage and resolve payment disputes, ensuring a seamless process for our users. You will focus on dispute submission, stakeholder coordination, and resolution oversight, collaborating with internal teams and external partners to uphold the integrity of our payment processes.

What You'll Do

Help manage the screening process for incoming and outgoing payments to detect and prevent fraudulent or suspicious activities.
Conduct thorough due diligence on high-value transactions to mitigate risks.
Identify and report any fraudulent or suspicious activity related to incoming card and bank payments.
Take necessary actions such as blocking fraudulent users and escalating issues to risk and compliance teams.
Provide comprehensive support and guidance to users throughout the dispute submission process.
Collaborate with internal and external teams to facilitate the dispute resolution process while adhering to industry regulations.
Monitor chargeback and win rates closely, providing in-depth analyses and proactive recommendations to optimize dispute management strategies.
Conduct regular checks on accounts, proactively identifying and addressing negative balances or delinquent accounts.
Follow up diligently to ensure timely resolution of account issues.
Collaborate with internal teams and external partners to address customer inquiries, requests, or issues promptly and effectively.

What We're Looking For

Strong experience in payment operations, including managing payments, refunds, wire transfers, and ledger management.
Familiarity with payment service providers such as Stripe, Adyen, and Mangopay.
Knowledge of regulatory compliance related to payments, sanctions, and prohibited countries.
Expertise in using fraud detection tools and techniques to prevent fraudulent activity.
Strong analytical and problem-solving skills, including monitoring and analyzing monthly refund rates and dispute ratios.
Ability to collaborate with cross-functional teams and external partners to resolve payment-related issues.
Excellent communication and interpersonal skills, with the ability to communicate complex payment-related issues to both technical and non-technical stakeholders.

Nice to Have

Ideally a Bachelor’s degree in banking, finance, accounting, or a related field.
Bi-lingual proficiency in Spanish and English is preferred.

Team & Environment

You will join a global team of specialists and report to the Payment Operations Manager.

Benefits & Compensation

US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans.
Generous 'Time to Recharge' policy — unlimited paid time off.
Amsterdam Program – visit HQ in Amsterdam for 2-4 weeks every year, staying in a company apartment.
Work remotely for a maximum of 4 weeks per calendar year.
Annual team off-site.
Extensive paid family leave.
Three paid volunteer days per year.
2-week cross-functional onboarding program.
Cutting-edge equipment and tools.
Join an international, travel-loving team.

Work Mode

This role is hybrid. We are a remote-friendly team, but we are not accepting applications from Alaska, California, Colorado, New York, or Washington.

WeTravel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.