CorroHealth is looking for a Patient Services Rep 2 - Registration to join our team. In this role, you will complete patient registration and scheduling for hospital and physician services, ensuring information is accurate and collected in full compliance with company, client, and federal regulations. You will serve as a vital link between patients, healthcare providers, and payers.
What You'll Do
- Complete patient registration post-triage by obtaining and verifying health plan coverage.
- Accurately document patient demographics and health plan information.
- Support access registration, insurance verification, and authorization functions.
- Contact physician offices and payers for follow-up on eligibility and authorizations.
- Maintain quality scoring and accuracy on all accounts worked.
- Complete timely follow-up on assigned accounts to prevent cash loss.
- Prioritize work with minimal oversight to meet outlined goals.
- Act as a knowledge resource for team members.
- Maintain clear and accurate documentation of all account attempts and contacts.
- Ensure all work complies with client standards and Federal Regulations.
- Work within federal and state regulations and all Compliance Policies.
- Maintain continuing education and training in industry career development.
- Stay current with and comply with all regulations governing calls and collections, including HIPAA, FDCPA, Privacy Act, and FCRA.
- Attend and disseminate training sessions as directed by management.
- Integrate information from training and policy changes immediately into your daily routine.
What We're Looking For
- High School education.
- Minimum of 1 year of Access Registration or front office physician healthcare experience.
- Minimum of 3 years in hospital or physician operations.
- Minimum of 1 year of basic computer skills, including MS Office apps: Outlook, Word, Excel.
- Exceptional customer service skills.
- Excellent verbal and written communication skills.
- Dedication to treating both internal and external constituents as clients.
- Proficient use of hospital registration or billing systems, and Microsoft Word and Excel.
- Ability to follow regulations outlined by state, federal, and third-party coverage procedures.
- Ability to model the mission, vision and values of Xtend Healthcare and the client.
- Ability to manage multiple tasks simultaneously in a dynamic environment.
- Ability to prioritize and effectively anticipate and respond to issues.
- Ability to post transactions in multiple systems.
- Good analytical and problem-solving skills.
- Ability to work independently.
- Ability to work schedules that accommodate a 7/24 work schedule.
- Ability to independently make compliant decisions on how to apply HIPAA and FCC regulations.
Nice to Have
- Epic hospital system experience.
- Knowledge of communication regulations relating to HIPAA, TCPA, and other FCC requirements.
- Experience with Insurance payers (Medicare, Medicaid, Commercial, Workers Compensation).
- Remote working experience.
Technical Stack
- MS Office apps: Outlook, Word, Excel
- Hospital registration and/or billing systems
Work Mode
This is a fully remote position open to candidates residing in Hawaii. You must be able to work schedules aligned with business needs.
CorroHealth is an equal opportunity employer.
