Mass General Brigham (The McLean Hospital Corporation) is hiring a Patient Services Coordinator III

Mass General Brigham is hiring a Patient Services Coordinator III to perform administrative functions supporting smooth clinical and practice operations under minimal supervision. In this role, you will be part of a surgical care team, managing patient appointments, assisting with billing and documentation, and handling complex scheduling tasks.

What You'll Do

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical record.
• Act as 'Super User' for scheduling, registration and billing systems, providing assistance and training to others.
• Perform more complex or specialized functions like surgical scheduling and schedule changes/blocking.
• Accept co-payments as required.
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Help oversee daily practice operations.

What We're Looking For

• High School Diploma or Equivalent required.
• 3-5 years of office experience required.
• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations, standards, and procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues.
• Ability to communicate effectively in writing and verbally to convey information.
• Ability to understand written sentences and paragraphs in work documents, correspond clearly, and take complete and accurate messages.
• Strong time management skills to manage one's own time and the time of others.
• Well organized with good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Technical Stack

• MS Office (Advanced Outlook, Word, Excel, PowerPoint)
• Scheduling, registration and billing systems

Team & Environment

You will be part of the surgical care team and serve as a resource for the team.

Benefits & Compensation

• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums and bonuses as applicable
• Recognition programs

Work Mode

This is a hybrid position based at 32 Fruit Street.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.