GBMC HealthCare is looking for a Patient Services Assistant to join our team. You will answer and screen a high volume of calls while scheduling patient appointments, registering demographics, and handling telephone and medication encounters. After completing training and receiving management approval, the position will become remote, with the understanding that remote status can change at any time with a two-week notice.
What You'll Do
- Receive and screen visitors and telephone calls.
- Respond to general inquiries by relating or referring to established policies and procedures.
- Provide customer service to patients by relaying information about the Medical Center and reminding patients of appointments.
- Schedule patient appointments, using a computerized medical system or handwritten schedule.
- Perform (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts.
- Code lab requisitions with necessary patient data for proper processing and charging of lab work.
- Schedule diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc.
- Ensure that patients are notified and receive appropriate information regarding scheduled tests and procedures, if applicable.
- Perform related duties and fax patient progress notes to referring physicians.
What We're Looking For
- High School diploma or GED equivalency.
- 6 months of related experience.
- Knowledge of medical terminology, CPT and ICD9 codes.
- Strong skills in written communication.
- Strong work ethic.
- Excellent customer service and oral communication.
- Ability to perform non-complex arithmetic calculations.
- Ability to organize and maintain files and records.
- Ability to manage multiple tasks and deadlines.
- Basic computer skills.
- Ability to sit, stand, walk and pay close attention to detail.
- Must have excellent internet and cell connection.
- Must have a HIPAA compliant remote workspace.
- Ability to work in varies offices for training.
- Ability to work on campus for training.
- Ability to work on location within an hour when internet service, Citrix, is down.
- Ability to work on location within an hour when equipment is not functioning.
- Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
- Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.
- All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment.
Nice to Have
- Bi-lingual in Spanish or Russian preferred.
Benefits & Compensation
- Compensation: $16.79 - $24.37
Work Mode
This is a hybrid role. After training and management approval, the position will become remote, with the understanding that remote status can change at any time with a two-week notice.
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
