Northwestern Memorial Healthcare is hiring a Patient Service Representative to support our Oak Brook Immediate Care center. In this role, you will be the welcoming face for our patients, ensuring a smooth and positive experience from check-in to check-out.
What You'll Do
- Communicate with patients and guests by greeting them, confirming identity, and providing visit information.
- Complete check-in and check-out functions as directed.
- Confirm and update patient identification, demographic, and insurance details.
- Complete patient registration as needed.
- Obtain necessary patient consents and authorizations.
- Collect co-payments, past due balances, and point-of-service payments.
- Post payments, process billing information, and perform end-of-day cash drawer closing.
- Keep the waiting area clean and comfortable.
- Inform patients of any delays or changes to their appointment status.
- Schedule appointments as necessary.
- Float to other Immediate Care Clinics or departments as required.
What We're Looking For
- A high school diploma or GED equivalent.
- Between zero (0) to two (2) years of experience in a customer service position.
Nice to Have
- A Bachelor's degree.
- Previous experience working in a healthcare setting.
- Working knowledge of medical terminology.
- Bilingual language skills.
Benefits & Compensation
- Competitive pay range: $18.06-$23.48 per hour.
- Tuition reimbursement programs.
- Loan forgiveness options.
- 401(k) matching.
- Comprehensive lifecycle benefits.
Work Mode
This is an onsite position located at 1001 Commerce Dr., Oakbrook, IL.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
