Responsibilities
- Pre-registration, registration, payer identification and verification
- Referral to financial counseling
- Point of service collections
- Ensure data gathered and entered to the computer system(s) of patient demographic and benefit information is accurate
- Verify benefits eligibility and limitations
- Coordinate benefits
- Determine and collect the patient's financial responsibility at the point of service
- Understand regulatory requirements including medical necessity determination, Medicare Secondary Payer completion and coordination of benefits, Important Message from Medicare issuance and signage, HIPAA, and EMTALA
- Perform additional duties assigned that are within scope of the role
Requirements
- High school graduate or equivalent
- Ability to perform analytical problem solving and basic math
- Organization and time management skills
- Ability to follow directions and establish priorities effectively
- Self-directed and capable of working without direct supervision
- Dependable in both production and attendance
- Ability to work effectively with a wide range of customers in a diverse environment
- Strong interpersonal/public relations
- Working knowledge of PC applications, Word, Excel, etc.
- Strong oral and written communication skills
Nice to Have
- Associate degree in healthcare or business-related field
- Bilingual capability (English/Spanish)
- Previous experience in hospital or medical office patient access or financial services
- Training experience
- Preferred experience and/or must develop proficiency in knowledge of federal, commercial and managed care payers
- Ability to operate concurrently within a variety of hospital systems
- Keyboarding skills with typing proficiency of 50 WPM
- Knowledge of organizational structure, workflow, and operating procedures
Work Arrangement
On-site
