Shields Health Solutions is hiring a Patient Outreach Coordinator (Pharmacy Technician) - TX License Required

Shields Health Solutions is seeking a Patient Outreach Coordinator (Pharmacy Technician) to join our team. In this role, you will proactively grow our specialty pharmacy patient population by making outbound calls to eligible patients and enrolling them, while educating them on the comprehensive services offered by the Shields Specialty Pharmacy Program.

What You'll Do

• Make outbound phone calls to eligible patients to enroll them with Shields Partner Pharmacy.
• Educate patients on the services offered by the Shields Specialty Pharmacy Program.
• Communicate with patients over the phone and provide compelling reasons why our program is superior.
• Access patient electronic medical records and review chart notes prior to outbound calls to ensure familiarity with patient conditions.
• Identify medications requiring special storage and/or handling such as hazardous or refrigerated medications.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, and band-aids.
• Be flexible on shift times, including occasional Saturdays.
• Perform other assigned duties.

What We're Looking For

• Current Texas Pharmacy Technician License.
• National Certification from PTCB or equivalent.
• 1+ years of experience as a Pharmacy Technician or in a related role.
• High school diploma or GED.
• Ability to verbally communicate a compelling reason why patients should use Shields pharmacy.
• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational and prioritization skills.
• Attention to detail.
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• Prior customer service experience and outbound call experience.

Technical Stack

• Microsoft Office (Excel, Word, Outlook)

Work Mode

This role operates in a local-country mode and is based in Texas.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.