Prosano Health Solutions is looking for a Patient Experience Coordinator for our Deer Valley care center. In this essential onsite role, you will ensure our clinic operations run smoothly and timely each day. You will be a key part of our mission to inspire health and make it easy by focusing on customer care excellence, privacy, and compliance in a dynamic healthcare setting.
What You'll Do
- Welcome patients and conduct check-in with required forms.
- Work in partnership with Prosano leadership to provide seamless and integrated service to patients.
- Lead the scheduling and patient visit coordination functions within the practice management system.
- Ensure patients are always delighted with the level of care they receive.
- Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners.
- Perform other duties as assigned.
What We're Looking For
- Experience in a patient-facing or customer-facing position.
- Excellent patient or customer service and communication skills.
- A flexible and positive attitude.
- A proactive and adaptable working style; able to cover tasks as they arise.
- Impeccable judgment.
- Proficient PC skills.
- High school diploma or GED required.
- A Basic Life Saving (BLS) Certification required.
- An active Arizona fingerprint clearance card.
- Proof of vaccination - full proof of vaccination status required as part of pre-employment screening.
Nice to Have
- Medical Assistant Certification.
- Bachelor’s degree.
- English/Mandarin language skills.
Work Mode
This is an onsite position located at our Deer Valley care center.
Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
