Pearl is seeking a Patient Care Coordinator to support our virtual-first specialty clinic providing care for patients with rare and complex chronic conditions. You will act as the central point of contact, coordinating the patient journey in a fully remote, fast-paced environment.
What You'll Do
- Act as the first line of contact for patient inquiries across EHR, secure chat, and phone, handling scheduling, prescription coordination, and follow-ups.
- Work closely with the clinical team and external providers to coordinate diagnostic testing, imaging, referrals, and prior authorizations.
- Track patient progress across the care journey and ensure continuity of care.
- Maintain HIPAA-compliant documentation and support onboarding for new patients.
- Flag care gaps and systemic or financial barriers to care.
- Participate in team meetings and continuous process improvement efforts.
- Use and/or create automations to create leverage for currently manual tasks.
- Respond to inbound messages from patients.
- Work with 2 existing patient coordinators.
- Serve as a Medical Scribe, accurately documenting patient encounters and physician notes in the EMR.
Technical Stack
- Elation Health (EHR)
- Slack
- Google Workspace (Gmail, Sheets, Drive)
- Zoom
- Spruce Health (for patient messaging & VOIP)
- Notion (internal knowledge base)
Team & Environment
You will work with 2 existing patient coordinators and the clinical team in a remote, fast-paced environment that values empathy, initiative, and operational excellence.
Work Mode
This is a fully remote position open to candidates based in LATAM.
