The Ohio State University is hiring a Patient Account Coordinator 1 to join the Revenue Cycle team for the Wexner Medical Center. You will be responsible for ensuring the collection of net revenue by managing all aspects of patient billing and collections in compliance with departmental policies and procedures.
What You'll Do
- Process patient billing and collections in compliance with departmental policies and procedures.
- Perform duties in areas such as payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self-pay collections, or claim submission.
- Ensure the collection of net revenue for services rendered as part of the Revenue Cycle team.
- Maintain knowledge related to product/service line, quality improvement, cost reduction, and current registration, billing, and scheduling policies.
- Attend required Health System and Departmental in-services, education forums, and meetings.
What We're Looking For
- High School Diploma or GED.
- PC knowledge and interpersonal, verbal, and written communication skills.
- Minimum 1 year experience in a Patient Access Coordinator role at OSUWMC or similar experience in a healthcare environment.
- Completion of First Impressions and an advanced training or development class.
- Ability to successfully train staff and create standard of work documents.
- Ability to work more than 1 service line or 2 or more revenue cycle functions or more than 1 site.
- Achieves an "Achieves" or higher rating on annual performance evaluation.
- No corrective action in the past 12 months.
- Performance meets department standards for quality assurance, teamwork, customer service, and productivity.
- Demonstrates competency in daily functions and the interpersonal and cognitive skills required to meet essential job functions.
- Must maintain proficiency in utilizing all applicable systems.
- Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies.
Nice to Have
- Experience with Windows, Excel, and Intranet/internet navigation tools.
- Demonstrated interpersonal, verbal and written communication skills.
- Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, and escalate to upper management when appropriate.
- Works independently and collaboratively, and identifies opportunity for new work.
- Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy.
- Critical thinking and problem solving skills.
- Manages tasks and routes them appropriately without supervisor involvement.
- Ability to multi-task and independently prioritize tasks.
- Experience and knowledge working in an electronic medical record system, with Epic experience preferred.
Technical Stack
- Windows
- Excel
- Intranet/internet navigation tools
- Epic (preferred)
Team & Environment
You will be part of the Revenue Cycle team for The Ohio State University Wexner Medical Center.
Work Mode
This is a remote position.
The university is an equal opportunity employer, including veterans and disability.
