Responsibilities
- Responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures.
- Payment posting
- Cash reconciliation
- Refund/credit processing
- Insurance follow up
- Customer service in a call center setting
- Self-pay collections
- Claim submission
Requirements
- High School Diploma or GED
- PC Knowledge and interpersonal, verbal, and written communication
- Minimum 1 year experience in a Patient Access Coordinator role at OSUWMC or similar experience in a healthcare environment
- First Impressions and advanced training or development class completed
- Ability to successfully train staff and create standard of work documents
- Ability to work more than 1 service line or 2 or more revenue cycle functions or more than 1 site
- Achieves or higher rating on annual performance evaluation
- No corrective action in the past 12 months
- Performance meets department standards for quality assurance, teamwork, customer service and productivity standards
Nice to Have
- Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content
- Demonstrated interpersonal, verbal and written communication skills
- Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as escalate to upper management when appropriate
- Works independently and collaboratively with others, and identifies opportunity for new work
- Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy
- Critical thinking/problem solving skills
- Manages tasks, routes appropriately without involvement of supervisor
- Ability to multi-task and independently prioritize tasks
- Experience and knowledge working in an electronic medical record system, with Epic experience preferred
Additional Information
- Ongoing requirements: Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions
- Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures
- Must maintain proficiency in utilizing all applicable systems
- Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies
- Attends Health System and Departmental In-services, education forums, and meetings as required
- Final candidates are subject to successful completion of a background check
- A drug screen or physical may be required during the post offer process
- Location: Remote
- Position Type: Regular
- Scheduled Hours: 40
- Shift: First Shift
