Worldwide Flight Services is looking for a Part-Time Passenger Services Agent to join our team at IAH Airport in Houston, TX. In this role, you will be responsible for a wide range of customer service functions directly supporting airport and passenger operations.
What You'll Do
- Make reservations, issue tickets and itineraries, and compute fares for passengers.
- Handle baggage check-in, collect excess baggage charges, and provide general travel information.
- Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
- Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
- Determine flight close-out times and complete necessary flight documentation for accuracy.
- Handle post-departure procedures, including invalidating tickets and finalizing reports.
- Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
- Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
- Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
- Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
- Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.
What We're Looking For
- High school diploma or GED equivalent.
- At least 1 year of experience in customer service or a related field.
- Ability to work varied shifts, including weekends, holidays, and nights.
- Strong verbal and written communication skills.
- Ability to lift and handle baggage weighing up to 50 lbs.
- Basic computer proficiency, including the ability to input data and use relevant software.
- Stay up to date on recurrent training as assigned and keep up with it in a timely manner.
- Ability to obtain and maintain an airport security badge.
- Ability to read, write, and speak the English language.
Nice to Have
- Previous experience in an airport, airline, or logistics environment.
- Knowledge of ticketing, reservations, and fare calculation systems.
- Experience handling lost and found procedures or baggage claims.
- Strong organizational skills and attention to detail.
- Familiarity with airport regulations and procedures.
- Knowledge of international shipping and airfreight documentation.
- Proficiency in a second language for assisting international travelers.
- Strong conflict resolution and problem-solving abilities.
Benefits & Compensation
- Compensation: $15.00 per hour.
- Access your pay when you need it through DailyPay app.
- On the spot awards offered through the Awardco Platform including gift cards and more.
- Multiple options for medical care for both full and part-time employees.
- Travel Discounts, Pet insurance, Discount Shopping & More.
- Wellness Programs offered to all employees.
Work Mode
This is an onsite position based at IAH Airport in Houston, TX.
Worldwide Flight Services is an equal opportunity employer.
