UMass Global is seeking a Partnerships Operations Coordinator to join our Strategic Partnership team. In this role, you will develop and support the data and reporting requirements essential for facilitating efficient student and partnership workflows. You’ll be responsible for managing scalable processes to ensure best practices in database management, reporting, and troubleshooting to support partner and student account needs.
What You'll Do
- Manage and maintain partner data rule sets and reports, including updates, maintenance, and edits.
- Develop and evolve report templates based on partner needs.
- Work with IT and other departments on rule script management.
- Perform quality assurance and data verification, facilitating data agreements between partners and the university.
- Develop and manage reports required for partner data exchange, detailing workflows across the student lifecycle from application through conferral and key performance metrics like recruitment, retention, and tuition assistance.
- Facilitate the data exchange of reports.
- Troubleshoot technical issues and work with cross-functional university teams to resolve them.
- Develop proactive systems for early alerts to data failures or breakdowns in report delivery.
What We're Looking For
- A minimum of 2 to 4 years of related experience in operations, including systems and data management.
- Experience in data management systems, preferably in student information systems such as Banner.
- Ability to understand strategic team goals and support processes to achieve business objectives.
- Excellent project management and data management skills.
- Ability to problem-solve and craft efficient processes with cross-functional teams.
- A result-oriented mentality with a sense of urgency and drive for closure.
- Ability to initiate and build open, friendly relationships.
- Ability to innovate and optimize the use of available resources.
- Ability to adapt to multiple demands, shifting priorities, ambiguity, and rapid change.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Nice to Have
- Experience with student information systems and reporting systems.
- Experience with Banner or other student information systems, Argos, Project Management principles and software, TEAMS, Google Docs, Salesforce/TargetX.
Technical Stack
- Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Banner or other student information systems
- Argos, Project Management principles and software
- TEAMS, Google Docs
- Salesforce/TargetX
Team & Environment
You will receive general supervision from the Director of Partnership Operations.
Benefits & Compensation
- Compensation: $23.00 - $28.00 per hour.
- Medical, dental, and vision plans with health and flexible spending accounts.
- Flexible schedules and remote work opportunities.
- Generous vacation, sick time, and paid holidays including a winter break.
- Life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance.
- Programs to help manage student debt offered through SAVI. Eligibility for Public Student Loan Forgiveness.
- Tuition discounts at UMass Global and Chapman University.
- 24/7 counseling support through Employee Assistance Program.
- Free premium subscription to Calm for employee and dependents.
- Wellness program with year-round events.
- Retirement plans with pre-tax and Roth options, a 6% match, and an additional 3% employer contribution totaling 9%.
Work Mode
This is a remote position open to candidates residing in: Alabama, Arizona, California, Georgia, Idaho, Indiana, Massachusetts, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.
UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.
