Zicasso is looking for a Partner Success Manager, Luxury Travel to join our global network. In this international, fully-remote, freelance contractor position, you will be responsible for coaching our global travel specialist partners to achieve higher sales conversion and efficiency, leveraging data-driven methodologies and deep knowledge of trip design.
What You'll Do
- Build and manage strong relationships with assigned travel partners, focusing on improving their sales performance and revenue contribution.
- Analyze travel partners' sales performance and best practices to identify opportunities for revenue growth.
- Utilize in-depth knowledge of trip design to create and implement tailored coaching plans that help partners craft compelling travel plans.
- Monitor partner sales metrics and provide data-driven feedback for continuous optimization.
- Conduct video coaching calls to assess partners' adherence to Zicasso’s best practices and create actionable monthly improvement plans.
- Lead onboarding and training sessions for new travel specialists, emphasizing sales strategies and best practices.
- Design scalable training processes that combine e-learning and personal coaching.
- Contribute to best practices documentation and maintain Zicasso’s online learning center.
- Ensure partners deliver exceptional traveler experiences, strong sales performance, and adherence to Zicasso’s best practices.
- Identify and drive scalable process improvements to enhance partner success.
- Intervene when necessary to resolve traveler-related issues with partners.
- Strengthen Zicasso’s global travel specialist network by fostering long-term, collaborative relationships.
- Collaborate cross-functionally with internal teams to address partner challenges and identify growth opportunities.
What We're Looking For
- 5+ years of sales experience in the travel industry, with a strong emphasis on luxury travel.
- Proven background in trip design and itinerary creation.
- Exceptional interpersonal skills with a proven ability to initiate, build, and maintain strong professional relationships.
- Self-motivated and proactive, willing to go the extra mile in a fast-paced, start-up-like environment.
- Strong verbal and written communication skills with the ability to convey ideas clearly and concisely in English.
- Highly organized and detail-oriented, delivering high-quality, error-free work.
- Goal-driven and self-disciplined, able to independently meet and exceed performance targets.
- Excellent time management skills, with the ability to balance multiple priorities efficiently.
- Tech-savvy and adaptable, comfortable learning new software to track and achieve team objectives.
- Proficiency in Google Workspace (Docs, Sheets, Slides) and ability to leverage these tools effectively.
- Creative problem-solving skills, with the ability to think strategically and implement solutions.
- Flexibility in work hours to accommodate global partners, including occasional video meetings outside standard business hours.
Nice to Have
- Passionate about travel—experience visiting multiple countries and a deep curiosity about international destinations is highly desirable.
Technical Stack
- Google Workspace (Docs, Sheets, Slides)
Team & Environment
Fully remote company spanning five continents.
Benefits & Compensation
- Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance.
- Innovative, fast-paced and collaborative culture that values diverse voices and opinions.
- Learning and development annual budget.
- Two company-sponsored business trips each year at international destinations we serve.
Work Mode
This is an international, fully-remote, freelance contractor position. The role is open to candidates located outside of the United States.
Zicasso is an equal opportunity employer.
